Personal Assistant to GM cum Guest Experience

• Manage the General Manager’s diary to co-ordinate meetings/appointments, and to ensure smooth running of such meetings

• Screen/handle telephone calls, appointments, mails and emails and take action accordingly

• Take minutes at the Executive Committee Meeting

• Coordinate and communicate with various departments and all levels of staff on matters directed by the General Manager.

• Prepare and manage correspondences with internal and external parties for General Manager’s signature

• Co-ordinate travel arrangements in a highly efficient manner and prepare detailed travel file accordingly

• Ensure approval forms are prepared for the General Manager for signature and approval of the Vice President, Operations, e.g. leave application forms, travel approval forms, expense claims reports, etc.

• Manage responses to all guest feedback, as per Accor’s recommendation

• Share guest insights during morning briefing to GM, HOD and employees: negative as well as positive feedbacks (develop recognition of employees)

• Organize root-cause analysis in each touchpoints, problem resolution & prevention plans, following-up on necessary actions and implementation

• Deep Dive on Member’s experience and satisfaction and work closely with the loyalty activist

• Send out weekly analysis of Guest Experience for review and necessary actions.

• Lead and develop a team of Guest Experience Champions within the hotel to infuse the guest experience centric culture and keep improving guest satisfaction to drive preferences

+ 02 months probation 100% salary

+ Service surcharge | Social insurance | Suncare health insurance

+ 3 meals/day support & Uniforms provided by the hotel

+ Training course at the hotel according to hotel regulations

+ Salary: discussed during interview

Work location: Sa Pa - Lao Cai

Other modes: Discussed during interview

• Good reading, writing/ listening and oral proficiency in English language

• Good working knowledge of MS Excel, Word, & PowerPoint