Personal Assistant to GM cum Guest Experience
- Hạn nộp: 10/09/2024
- Mức lương: 8 - 12 triệu
Thông tin cơ bản
1
Huyện Sa Pa - Lào Cai
Giờ hành chính
Quản lý, điều hành
Trợ lý, thư ký
13/08/2024 11:14
Mô tả công việc
• Manage the General Manager’s diary to co-ordinate meetings/appointments, and to ensure smooth running of such meetings
• Screen/handle telephone calls, appointments, mails and emails and take action accordingly
• Take minutes at the Executive Committee Meeting
• Coordinate and communicate with various departments and all levels of staff on matters directed by the General Manager.
• Prepare and manage correspondences with internal and external parties for General Manager’s signature
• Co-ordinate travel arrangements in a highly efficient manner and prepare detailed travel file accordingly
• Ensure approval forms are prepared for the General Manager for signature and approval of the Vice President, Operations, e.g. leave application forms, travel approval forms, expense claims reports, etc.
• Manage responses to all guest feedback, as per Accor’s recommendation
• Share guest insights during morning briefing to GM, HOD and employees: negative as well as positive feedbacks (develop recognition of employees)
• Organize root-cause analysis in each touchpoints, problem resolution & prevention plans, following-up on necessary actions and implementation
• Deep Dive on Member’s experience and satisfaction and work closely with the loyalty activist
• Send out weekly analysis of Guest Experience for review and necessary actions.
• Lead and develop a team of Guest Experience Champions within the hotel to infuse the guest experience centric culture and keep improving guest satisfaction to drive preferences
Quyền lợi được hưởng
+ 02 months probation 100% salary
+ Service surcharge | Social insurance | Suncare health insurance
+ 3 meals/day support & Uniforms provided by the hotel
+ Training course at the hotel according to hotel regulations
+ Salary: discussed during interview
Work location: Sa Pa - Lao Cai
Other modes: Discussed during interview
Yêu cầu công việc
• Good reading, writing/ listening and oral proficiency in English language
• Good working knowledge of MS Excel, Word, & PowerPoint
Yêu cầu hồ sơ
Nộp hồ sơ ứng tuyển
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Quy mô:
Sapa - Lào Cai
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https://www.hoteldelacoupole.com/
“The first international 5-star luxury Hotel in Sapa, Vietnam. A Bill Bensley masterpiece designed by fusing the local culture, French history and vibrant modern ambiance of Sapa into one impressive property. Boasting incomparable views of the Sapa valley and the famous rice fields the Hotel De La Coupole with 249 rooms will become the new benchmark of luxury in this up and coming destination and will change its perception across the region.”
Thông tin liên hệ
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Mr. Trường
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