Customer Service Waiter/Waitress

Restaurant service is a series of components that work together to provide customers with a pleasant and satisfying dining experience. These components can be broadly categorized into five main areas, including customer service, order management, food and beverage services, payment processing, and complaint handling.

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Welcome them by saying “Hello, welcome to [restaurant name]”

Ask them how many people are in their group

Find a suitable table and seat your guests as soon as possible

Stay close to guests as they are sitting down and offer assistance for senior or disabled guests

Let your server know how many guests are seated at the table

Server takes over and greets guests

Server introduces themselves using their first name

Ask guests if they have ever been to the restaurant before. If this is their first time, let them know that you hope they enjoy their experience

Distribute menus to the guests and talk about the specials and promotions for the day

Ask guests what they’d like to drink and recommend appetizer items for them to try

Server should enter customer orders into the POS system and/or deliver order receipt to line cooks

Drinks should be provided as soon as possible. Typically 3 - 5 minutes after placing the order

Server takes orders for main course items, starting from the closest guest and moving around the table

Note down any special requests or allergy information from guests

Enter order information into the POS system and/or deliver order receipt to line cooks

Bring over the appetizers as soon as they are ready

Ensure that hot entree items are served hot, and cold items are served cold

Server should return to the table after 5 - 7 minutes and ask guests how they are enjoying their meal

Server should refill glasses if they are less than half full

Remove plates from guests who have finished eating

Server asks guests how they would like to pay

If guests are paying via card, the server brings over the card payment machine

Server should thank guests for dining as they are leaving

Wipe down tables and chairs as soon as guests leave

Read just chairs and prepare the table for the next group of guests