ASSISTANT FOM | Trợ lý TBP Lễ tân

• Monitor and audit front office personnel to ensure guests receive prompt, cordial attention and personal recognition.

• Supervise the Front Office team to ensure optimum occupancy and average room rate to maximize revenue.

• Monitor Front Office, and particularly Guest Relations to ensure regular and VIP guests receive special attention and recognition.

• Promote and cross sell all in-house facilities Maintain inter-departmental relationships to ensure seamless customer service.

• Ensure furnishings facilities and equipment in lobby and front areas are clean and well maintained.

• Schedule and conduct routine inspections of areas under his/her control.

• Maintain knowledge of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out.

• Know system recovery procedures.

• Continually check the accuracy of room count.

• Leading departmental training regularly

• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees

• Conduct comprehensive monthly departmental meetings to include a review of procedures and events that warrants special handling and detailed information.

• Guest related handling

• Perform when FOM's absence.

- Competitive salary and incentive bonus

- Health Insurance, Accident Insurance 24/24

- Duty meals

- 6 days off, paid birthday leave, AL.

• Excellent communication skills to both external and internal guests.

• Good at English speaking, reading and writing skills.

• Proficient in the use of Microsoft Office and Opera System.

• Problem solving and organizational abilities.

• Strong leadership skills in managing teams

• Ability to manage complex relationships

• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent

• 2 years of experience in a similar position in 4 or 5 stars hotel

- Hồ sơ ứng tuyển: 

The Anam Muine, 18 Nguyễn Đình Chiều, Hàm Tiến, Phan Thiết, Bình Thuận hoặc nộp hồ sơ ứng tuyển trên Hoteljob.vn.