CẦN THƠ | Wink Hotel Can Tho | F&B Guide (Nhân viên ẩm thực/ Nhân viên tiền sảnh)

Hotel F&B Guide is generally responsible for executing the F&B operations at Wink property.

Responsibilities

• Guest Engagement

Creating unique, customized, authentic guest experiences based on thoughtful observation and active listening though guests’ expressed and non-expressed preferences

Collaborating with fellow departments to create unique, customized, authentic guest experiences based on available resources and teamwork

Taking initiative and proactive approaches when handling guest preferences, requests and concerns

Being readily available and approachable to all guests and provide warm, friendly, genuine services to guests

Ensuring that functions achieve or exceed guests’ expectations

Extending professionalism and courtesy to guests at all times and displaying the brand values of the company

Coaching, motivating, encouraging and empowering team to take initiative and be proactive to handle customer preferences, requests and concerns

• Team Engagement

Receiving and learning all goals and results with the FOH and BOH team members

Promoting teamwork and morale among all departments and members at all levels and functions

Performing by example while demonstrating self-confidence, energy, enthusiasm and humility

Encouraging the team actively and willingly participates in job-related activities including daily briefings, weekly meetings, on-going and regular hard skill and soft skill training workshops, cross-training programs, and other engagements as required

Encouraging that the team participates in industry and guest-related activities including networking events, self-sought education programs, acting as guide outside of the hotel function, and other innovative engagements

Proactively provide cross – functional support to the Wink Space team to fulfill and ensure the service flow without any interruption

• Financial

Ensuring compliance with all corporate accounting procedures

Working closely with line manager to learn and understand revenue and performance results

Provide insightful and relevant cost-saving suggestions on a regular basis

Operations and Brand Compliance

Executing and following F&B service and operations to maintain the highest possible seat covers and average check through suggestive selling and periodic F&B promotion if applicable

Following own assigned F&B sections including providing dining area set up, preparing the mise en place, checking the food and drink quality before serving to the guests

Welcoming, guiding the guests and offering recommendations according to guests’ needs and wants

Taking orders and delivering of food/beverages to the guests are properly executed in an efficient, friendly and effective manner

Clearing and re setting the dining areas to ensure the place is well organized and clean at all time

Preserving excellent levels of internal and external customer service

Anticipating and confirming guests’ needs and respond proactively to all of their concerns

• Handling customer complains

Maintaining cleanliness and mise-en-place level at working station and service pantry for smooth operation

Proactively provide cross – functional support to the Wink Space team to fulfill and ensure the service flow without any interruption

Following strictly cash handling policy and procedures

Maintaining safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures as well as food safety

Following all the policies and procedures of Wink Hotels to ensure operations standards are consistent

Regularly participating in team briefing to have related information regarding to bookings, events, special requests, unavailable items, and other matters

Following and maintaining excellent grooming standard and uniform guidelines of Wink Hotels at all times

Maintaining a high standard of personal hygiene and body language at all time

- 12 Annual leave days per year

- Active, balance and professional working environment

- Productivity focus not time attendance

- Fun and playful internal activities

- Allowances

- Meal per day

- Uniform

- Full Social insurance

Personality & Ethos

• Clear, confident in all means of communications
• Self-motivated, proactive, and takes initiative
• Demonstrates self-esteem, self-management, integrity and honesty
• Passionate about customer service and serving others
• Hospitable and empathic listener
• Multi-tasker; manages time and prioritizes effectively
• Thoughtful, observant, creative in delivering guest satisfaction
• Process-oriented, detail-minded, organized
• Accountable, responsible, reliable
• Able to stay calm and positive under pressure
• Thrives in fast-paced, changing environment and shows agility
• Analytically minded, decisive, creative and thoughtful problem-solving
• Resilient to adversity, adaptable to change
• Embraces Vietnamese identity and builds loyalty for the future
• Embraces diverse cultures and being a team player
• Embraces and drives “Wink” personalization, brand and culture