BANQUET SALES MANAGER

Search for customer information through many different channels to build a potential customer system.

Proactively contact potential customers in the self-search list or from the hotel's data system to introduce services and party incentives suitable for each season

Understand the products well to advise customers according to the customer's requirements

Work with F&B Manager, Chef, and banquet staff on event planning - ensuring all guests' requests are best served.

Conduct contract signing procedures with customers who agree to use the service.

Timely support and answer requests and complaints from customers.

After closing the contract with the customer, sales staff coordinate with the banquet department and related departments to implement the contract, ensuring the customer's requirements.

Monitor the contract implementation process and service quality so that customers receive the best value.

Proactively send preferential and promotional information to old customers to persuade them to use the hotel's services again

Coordinate with relevant departments to quickly fix problems that arise during customers' use of services.

Monitor the contract liquidation process, support the accounting department in debt collection.

Coordinate with the Marketing department to plan and implement promotional programs on holidays and New Year; Customer Gratitude;

Introducing new products and services to reach and attract customers.

Competitive salary & full-service charge in the probationary period

Duty meal, motorbike parking

Other benefits according to Hotel’s policy

Good market analysis and customer search skills

Computer knowledge and experience in MS Office programs/ PMS.

Ability to work independently and as part of a team.

Leadership skills, communication skills.

Organizational capability.

Good command of English both in speaking and writing

Qualifications: Diploma or degree in Hospitality Management or related fields

Experience: At least 02-years’ experience in the same position with a local/ internationally branded hotel or serviced residence