Sales Manager - Leisure and Travel (HCM)

Develop, prioritize, and implement proactive and reactive sales action plan. Coordinate sales selling cycle and methodology.

Create and execute a sales strategy to meet the production requirements from the Leisure and Travel segments consistent with the hotel’s group rate and production goals.

Identify market trends and develop strategic and tactical recommendations to the Director of Sales.

Monitor developments in Social Media commerce and make recommendations to the Director of Sales as to how to best leverage those channels.

Provide research for developing plans which identify marketing opportunity, direct and web-based marketing and new project development.

Oversee the contracting process and maintain relationships with customers under the Leisure and Travel segments.

Consults with representatives of client group or organization to plan details.

Compiles estimated costs, submit input on final budget, track budget statistics and prepares management reports. Assist with analysis for improvement in effectiveness of sales, methods, costs and results.

Oversee facility and equipment in the responsible areas to make sure they are in complete working order.

Recommend/implement incentive programs in each department that addresses reducing costs or increasing revenues and meets company’s budgetary guidelines.

Projects monthly forecasts; produces regular and special reports; maintains required records and files.

Maintain excellent working relationships with Key Wholesalers.

Represent The Grand Ho Tram Strip at community functions and business meetings to promote company and hotel.

Support all hotel and corporate wide training, guest relations, branding and cultural indicatives.

Provide input in recruiting, training and evaluating performance of Leisure and Travel sales team members under direct supervision. To ensure staff delivers a first-class service with unmatched elegance and professionalism while promoting a culture of accountability.

Propose staff changes in assigned areas, including the hiring, promotion, demotion, and vacations, leaves of absence and release of staff.

Creates an encouraging atmosphere that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and promotions.

Maintains close work relationships with other departments and their leaders to promote feedback, cross training and efficient operations.

• Training & Development
• Insurance
• Health checkup

One- year management experience required.

One -year department experience preferred.

Bachelor degree is required and Higher Education is preferred.

Proven experience with computers and business software.

Must present a well-groomed appearance.

Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally. Fluent in English is encourage/required (depending on guest contact level).

Exceptional and professional communication skills, both oral and written.

Proven successful sales record. Ability to structure sales quota goals and revenue expectations while creating measurable results.

Familiarity with statistical reports.

Ability to implement strategic plans.

Prior experience with contracting, negotiating and change management.

Knowledge of market segmentation, yield and inventory management.

Demonstrated experience in hiring, training, empowering and mentoring employees.

Capacity to foster productive relations and communicate ideas, thoughts and direction in client and group meetings.

Strong leadership, sound judgment, and superior decision-making, problem-solving and follow up skills. Ability to resolve operational and sales conflicts and challenges.

Excellent guest service skills. Ability to respond to handle difficult or stressful situations with tact and diplomacy. Exercise confidentiality with hotel and guest data.

Adheres strictly to confidentiality agreements and other policies and procedures provided by the company and appropriate for the region.

Strong understanding and appreciation of the concept of luxury and hospitality.

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