Reservations and Revenue Manager at Handwritten Collection and Ibis Phú Yên

• Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls, minimising loss of calls, and ensuring a high level of conversion into bookings
• Overlooking the departmental operation by mentoring the Reservation and Revenue Team
• Set and amend selling strategies across all channels, and segments as directed by the direct report as applicable per property level
• Run reports as required by Hotel and company standards; or other direct report, to maintain, make change in the Reservation/Property Management/Revenue Management system (if applicable) at property level as required
• Monitor and report results of any incentive programs in place; responsible to make sure integrity of the program is maintained, and that all requirements are followed
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
• Ensures Accor strategies and structure are met at all times.
• Prepares and analyses daily, weekly and monthly reports as per company standards.
• Monitors and analyses room’s inventory utilising Reservation & Revenue Management systems and structure and proposes actions in order to optimize revenues
• Monitors competitive environment including pricing and strategies of competition as well as external variables such as city pressure and special events.
• Ensures that all promotions / packages are properly loaded in all applicable systems.
• Ensures that rate parity is maintained across all distribution channels thus allowing maximum flexibility to capture all market buying patterns.
• Monitors input of data with particular attention to rate controls and status options.
• Communicates controls and selling strategies with all concerned and ensure strict adherence
• Assists in recruitment of new reservation staff
• Maximizes the usage of up selling and assist in up selling techniques
• Drives the Accor revenue management culture and ensures complaiance with all policies and procedures beyond the departmental boarders by continues training & auditing
• Ensures that all promotions / packages are properly loaded in all applicable systems
• Maintains efficiently all revenue management related 3rd party systems and extranets

Attractive benefits and competitive salary. Detail will be discussed upon interview.

• You should ideally have a degree in the hospitality field with previous experience in a similar role for minimum two years within the Reservations / Revenue Department of a hotel.
• Excellent written and verbal English communication skills and strong interpersonal and negotiation skills are essential.
• Computer literacy and previous experience with Opera is a must
• Strong organization skills, multi-task oriented and good time management
• Good problem-solving abilities
• Understanding the Business
• Teambuilding
• Planning for Business