Assistant Guest Experience Manager

1. Assist in overseeing daily operations to ensure a seamless and exceptional guest experience.

2. Collaborate with various departments to anticipate and meet guests' needs and preferences.

3. Handle guest feedback, complaints, and special requests promptly and professionally.

4. Contribute to the development and implementation of guest service standards and procedures.

5. Train and mentor resort's staff to maintain high service standards.

6. Monitor guest satisfaction scores and implement strategies for improvement.

7. Support the Operation Manage in developing and executing guest engagement activities and programs.

8. Ensure compliance with health and safety regulations and company policies.

- Dormitory for remote employees. Full nutritious meal.

- Service charge, 13th month salary bonus and other benefit according to company policy.

- Periodic health check-ups

- Career development opportunities.

• Minimum of 3 years of experience in international hotel brand as supervisor or 1 years exp as assistant manager.
• Excellent customer service skills with ability to effectively manage complaints and resolve conflicts.
• Candidates with a keen appreciation for luxury and sophistication are highly desired.
• Good motivator, eanger to learn new things and connect with everyone.
• Strong leadership and organizational skills, with ability to handle multiple tasks and work well under pressure.
• Proficiency in Microsoft Office and hotel management software (e.g. Opera PMS).
• Excellent communication skills in English and Vietnamese, both written and verbal.
• Ability to train and develop the team.
• Ability to work flexible hours, including weekends and holidays.
• Familiarity with local area attractions and knowledge of local cultures is a plus.
• Familiarity with cold weather in the North/mountain area of Vietnam.
• Opportunity for growth into the GEX Manager.

Interested candidates please apply via Hoteljob.

Contact: 0349624033 (Ms. Phượng).