Assistant Director of Rooms - Phó Giám Đốc Khối Phòng

Name: Hoteljob.vn
Address: 17 Nguyen Phan Vinh, Cam An, Hoi An, Quang Nam, Viet Nam, Hoi An, 560000, VN
Telephone: 091 949 0330
Price range: VNĐ

Đã tuyển xong
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Huyện Phú Quốc - Kiên Giang

Giờ làm việc
Khác

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub

Ngành nghề
Quản lý, điều hành

Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng

Cập nhật
29/07/2024 12:01

Mô tả công việc

Ensure Front of the House areas, including the porte-cochère, lobby and public bathrooms, are tidy and clean without any debris nor stain at all times.
Make frequent presence at the Lobby, Reception, and Regent Club, especially during peak periods, to ensure that the key Front of the House areas are managed well by the respective team and delivers the guest experiences according to the Regent Service Framework.
Personalize interactions within service protocol and frequently verify that guests are experiencing the seamless journey at the resort from arrival to departure, and in between.
Ensure that all Front of the House associates are aware of current promotions, policies and other important information in the resort as well as in Phu Quoc island.
You will ensure there is frictionless and complete communication between the Front of House and Housekeeping departments and that rooms are fully prepared based on known preferences. You will drive the resort’s guest preference collection programme and ensure that guest information is shared and actioned across departments and divisions to enable personalised service experiences.
Implement consistent guest recognition programmes, maintain a relevant guest history database and utilize them in day-to-day operation to seek opportunities to curate decadent moments.
You will appoint and supervise a loyalty champion to ensure the resort delivers all applicable benefits to IHG Rewards members, Inner Circle members and InterContinental Ambassadors and Royal Ambassadors. You will also ensure that loyalty members are appropriately recognised throughout the guest journey. - You will be responsible for the activation of the Regent Experience Agent hallmark throughout the entirety of the guest journey. In alignment with the brand playbook and together with the Regent Experience Manager you will ensure that guests receive either re-active, active or dedicated service depending on the resort’s guest classification protocols.
You will be responsible for island transportation services, and oversee the management of the resort’s fleet of bespoke motor-vehicles. You will also oversee together with the Chief Concierge your team’s operation of intra-resort transportation services with the resort’s electric buggies, and assume responsibility for concierge and porterage services.
Ensure that all arrival rooms are assigned in advance allowing sufficient time for Housekeeping team to prepare. Monitor arrival, departure, in-house room status and keep extensive communication with Housekeeping team to coordinate together the guest’s flawless room experience. Pay additional attention to Regent Club/VIPs/special request/long stay guest rooms.
Ensure that the local regulations required by Vietnamese Government and resort’s policies relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
Approve upgrades and special amenities according to the Regent standard and empowerment scope.
Lead and drive for preparation and periodic updates, if necessary, of Front of the House Standard Operating Procedures. Always live up to the set standards and making sure that they are respected by the team.
Ensure daily operations of Front of the House runs smoothly and that team members are aware of their roles and responsibilities assigned.
Ensure that Front of the House associates strictly follow the resort’s policies and regulations relating to fire, hazard safety, and security.
Perform any other duties which may be assigned by the higher management from time to time.

Quyền lợi được hưởng

Appealing remuneration including service charge as revenue (100% salary and service charge during probation period)
At least 14 annual leave, 2 days off per week
Relocation, repatriation allowance
Rest and relaxation, Home leave allowance: 2 million per 3 service months
Accommodation, uniforms, transportation, and meals are provided
International working environment
Insurance as labor law
Healthcare insurance for personnel for at least 6-service months colleagues and for the family after working 2 years
24/7 accident insurance
Other benefits

Yêu cầu công việc

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.
4 years experience in guest services, front desk, housekeeping, or related professional area.

Yêu cầu hồ sơ

Kindly send your CV to our email: recruitment.regentpq(a còng)ihg.com
Hotline: 0919 290 709/02973880000 (P&C Department)

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Regent Phú Quốc

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Quy mô:
Bãi Trường, Dương Tơ, Phú Quốc, Kiên Giang
https://Ihg.com
At Regent, we enable uplifting experiences, igniting the best version of ourselves and our guests. When we open Regent Phu Quoc in April 2021 on the shores of Phu Quoc Island, it will transform the luxury experience in Vietnam. Guests will enjoy a sublime haven infused with the soul of the island that allows them to rise above the pressures of daily life, a place where they can embrace the best the world has to offer. By freeing them from today’s demands and distractions, our visionary, majestic and intimate experiences will leave lasting impressions. Our beachfront resort is located in the Phu Quoc Marina on the south-western coast of Phu Quoc Island and blends innovative architecture with subtle Vietnamese influences. Most of the resort’s suites and villas come with their own private pool and awe-inspiring views overlooking the azure waters of the Gulf of Siam. In our restaurants and bars, we offer multi-sensorial experiences, celebrating the world of gastronomy. From fascinating culinary journeys through Vietnamese and Chinese cuisine at Rice Market, to exquisite Japanese-French tastes and flavours at Oku, to finest craftsmanship and artisanal cocktails at Bar Jade, to our guests, it’s all possible. If you have the right skills to bring to the team, apply now and be a part of the rebirth of a truly pioneering luxury brand.