Giám sát nhà hàng _ Taproom Supervisor

• • Daily coordination with Front and Back of the House restaurant operations
• • Work closely together with the Kitchen Head to sustain quality and consistency
• • Ensure compliance with licensing, hygiene and health and safety legislation/guidelines
• • Implement policies and protocols that will maintain future restaurant operations

2. STAFF

• Train new employees to the PSBC’s standards

• Train and supervise employees on proper customer service practices and knowledge of our brand, beer Organize bi-weekly review meetings and discuss ways to improve, write down points of action and keep track of possible recurring issues

• Appraise staff performance by evaluating regularly and provide feedback to improve productivity

• Create staff schedules

• Achieve and maintain appropriate level of knowledge about Craft Beer

• (Cicerone Level 1 is mandatory for Managers & Supervisor to get within one year of employment)

3. CUSTOMERS

• Exceed customer expectations

• Create a welcoming environment & a complete Craft Beer experience

• Respond efficiently and accurately to customer enquiries and complaints

• 13rd Month Salary: According to Labor Code and Company Policy
• Transportation and Travelling Fees: In accordance with the policy of the Company.
• Insurances: Compulsory Social Insurance, Health Insurance and Unemployment Insurance are in accordance with the applicable law of Vietnam. Beside this, you will be covered by the Health Care Insurance paid by the Company.
• Public Holidays: You will be entitled to 10 days of Public Holidays fully paid in accordance with the Labor Law of Vietnam.
• Annual Leave: You will be entitled to 12 days of Annual Leave during one full year of employment.
• Company Trip: In accordance with the policy of the Company.
• Discount Policy: You will be eligible to the current Company policy and benefits applied for employees at Pasteur Street Craft Beer Trading Restaurant Service JSC 

JOB REQUIREMENT

• • High school diploma
• • Bachelor's degree in Business Administration or Hospitality is advantageous.
• • Proven experience working as a supervisor in the hospitality industry.
• • The ability to work in a fast-paced environment.
• • The ability to stand for extended periods.
• • Strong management skills.
• • Excellent organizational skills.
• • Effective communication skills.
• • Exceptional customer service skills.
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