Nhân viên chăm sóc khách hàng (Chuỗi nhà hàng)
- Hạn nộp: 20/07/2024
- Mức lương: 10.000.000đ - 13.000.000đ
Thông tin cơ bản
1
Quận 3 - TP HCM
Giờ hành chính
Kinh doanh & tiếp thị
Nhân viên
24/06/2024 15:05
Mô tả công việc
JOB OVERVIEW:
- We are seeking a dedicated and experienced Customer Service
- candidate will play a key role in managing customer interaction
- elevating our overall customer service experience. This role
- outstanding service and fostering customer loyalty.
1. Customer Interaction:
- Make phone calls to existing and potential customers, ensuring a personalized and positive experience.
- Respond promptly and professionally to customer inquiries, providing information about taproom availability, events, and promotions.
- Handle and resolve customer complaints or issues with efficiency and diplomacy
- Receive and process taproom booking requests.
- Coordinate with taproom managers to ensure accurate availability information.
- Confirm and communicate booking details to customers, providing necessary information for a smooth experience.
- Gather feedback from customers and analyze trends to improve service quality.
- Implement improvements based on customer feedback to enhance overall satisfaction.
- Resolve any post-event issues or concerns promptly
- Utilize upselling techniques to promote additional services, memberships, or products during custom interactions.
- Find, develop, and maintain strong relationships with key decision-makers across targeted company
- Collaborate with the commercial team to identify opportunities for upselling and cross-selling
Quyền lợi được hưởng
- 13rd Month Salary: According to Labor Code and Company Policy
- Transportation and Travelling Fees: In accordance with the policy of the Company.
- Insurances: Compulsory Social Insurance, Health Insurance and Unemployment Insurance are in accordance with the applicable law of Vietnam. Beside this, you will be covered by the Health Care Insurance paid by the Company.
- Public Holidays: You will be entitled to 10 days of Public Holidays fully paid in accordance with the Labor Law of Vietnam.
- Annual Leave: You will be entitled to 12 days of Annual Leave during one full year of employment.
- Company Trip: In accordance with the policy of the Company.
- Discount Policy: You will be eligible to the current Company policy and benefits applied for employees at Pasteur Street Craft Beer Trading Restaurant Service JSC
Yêu cầu công việc
JOB REQUIREMENT
- Proven experience in customer service, with at least 1-2 years’ experience in the same position
- Exceptional communication and interpersonal skills, fluent in English.
- Strong organizational abilities with attention to detail.
- Ability to handle challenging customer situations with tact and professionalism.
- Familiarity with the craft beer industry and enthusiasm for our products.
OTHER REQUIREMENTS
- Flexible as required to work evenings as required.
- Proficiency in Microsoft Office, familiar with any CRM system for managing customer interactions and bookings
Yêu cầu hồ sơ
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Quy mô: 100 - 499
23A Ngô Thời Nhiệm, Phường 6, Quận 3, TP.HCM
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https://www.pasteurstreet.com
Sử dụng kĩ nghệ làm bia thủ công Mỹ cùng nguyên liệu đặc sản độc đáo của Việt Nam, Pasteur Street đã tạo ra những sản phẩm bia thủ công có hương vị tuyệt vời. Cho tới nay, PSBC đã có tổng cộng 70 loại bia khác nhau và phát triển 3 hệ thống ủ bia để duy trì được chất lượng tốt nhất. Bia của PSB đã xuất hiện tại hơn 600 nhà hàng, bar, và khách sạn ở Việt Nam. Nếu bạn nhìn thấy biểu tượng của Pasteur Street ở tại các quán bar, nhà hàng khách sạn ở Sài Gòn, Hà Nội, Đà Nẵng, Nha Trang hay Sapa thì tức là bạn đã tìm được một trong những nơi uống bia chất lượng nhất thế giới.
Thông tin liên hệ
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NA - Chuyên viên nhân sự
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