Nhân viên chăm sóc khách hàng (Chuỗi nhà hàng)

JOB OVERVIEW:

• We are seeking a dedicated and experienced Customer Service
• candidate will play a key role in managing customer interaction
• elevating our overall customer service experience. This role
• outstanding service and fostering customer loyalty.

• Make phone calls to existing and potential customers, ensuring a personalized and positive experience.
  
• Respond promptly and professionally to customer inquiries, providing information about taproom availability, events, and promotions.
• Handle and resolve customer complaints or issues with efficiency and diplomacy

• Receive and process taproom booking requests.
• Coordinate with taproom managers to ensure accurate availability information.
• Confirm and communicate booking details to customers, providing necessary information for a smooth experience.

• Gather feedback from customers and analyze trends to improve service quality.
• Implement improvements based on customer feedback to enhance overall satisfaction.
• Resolve any post-event issues or concerns promptly

• Utilize upselling techniques to promote additional services, memberships, or products during custom interactions.
• Find, develop, and maintain strong relationships with key decision-makers across targeted company
• Collaborate with the commercial team to identify opportunities for upselling and cross-selling

• 13rd Month Salary: According to Labor Code and Company Policy
• Transportation and Travelling Fees: In accordance with the policy of the Company.
• Insurances: Compulsory Social Insurance, Health Insurance and Unemployment Insurance are in accordance with the applicable law of Vietnam. Beside this, you will be covered by the Health Care Insurance paid by the Company.
• Public Holidays: You will be entitled to 10 days of Public Holidays fully paid in accordance with the Labor Law of Vietnam.
• Annual Leave: You will be entitled to 12 days of Annual Leave during one full year of employment.
• Company Trip: In accordance with the policy of the Company.
• Discount Policy: You will be eligible to the current Company policy and benefits applied for employees at Pasteur Street Craft Beer Trading Restaurant Service JSC 

JOB REQUIREMENT

• Proven experience in customer service, with at least 1-2 years’ experience in the same position
• Exceptional communication and interpersonal skills, fluent in English.
• Strong organizational abilities with attention to detail.
• Ability to handle challenging customer situations with tact and professionalism.
• Familiarity with the craft beer industry and enthusiasm for our products.

OTHER REQUIREMENTS

• Flexible as required to work evenings as required.
• Proficiency in Microsoft Office, familiar with any CRM system for managing customer interactions and bookings