Hostess (Nhân viên lễ tân nhà hàng)

- Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:

- Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards

- Ensure restaurant operating equipment is clean and in working order

- Welcoming guests to the Restaurant

- Inquiring if they have a reservation and noting it in the reservation book if they do

- Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book

- Escort guests to their preferred table or reserved table and seat guests according to restaurant standards

- Take telephone bookings and document in the Reservation book according to restaurant standards

- Train wait staff and bus staff in hostess standards

- Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor

- Maintain responsibility of cleanliness of hostess stations

- Maintain responsibility of cleanliness of all menus and drink menus

- Assist with beverage and food service

- Carry food and beverage trays in a safe manner to minimize breakages

- Perform any other duties which may be assigned by the management from time to time.

• 100% salary & service charge in 2 months of probation
• Mandatory insurances in accordance with Vietnamese Law
• Accidental insurance 24/24
• Annual leave from 14 days, 2 days off per week
• Provided uniform, duty meal and transportation
• Shared accommodation (applied for non Danang residents)
• HealthCare insurances for loyalty team members
• IHG brand standard training
• Other benefits as per the company/ IHG policies

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
• Able to read and write English.