Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Reservation Supervisor
- Hạn nộp: 14/05/2024
- Mức lương: 8 - 12 triệu
Nộp hồ sơ ứng tuyển Thông tin cơ bản
1
Quận Đống Đa - Hà Nội
Giờ hành chính
Bán hàng online
Trưởng ca/ Giám sát
15/04/2024 12:14
Mô tả công việc
- To ensure daily tasks and checklists for all reservation colleagues are completed
- To ensure all Reservation Agents are well trained and informed of all rates, promotions, and corporate programs
- To reconfirm the next day correspondence regarding the correct information such as guests profile, flight details, room preference, date, room rates and any pre-arrange limousine airport pick-up, etc and send to Front desk and Concierge one if any change
- To ensure the best selection for the guest and ensure revenue is maximize through upselling
- To fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services
- To check the last night no-show and cancellation report
- To train the Reservation Agent to handle the group bookings
- To maintain a close and effective working relationship with all departments
- To provide leadership, motivation, training, in Reservations Department
- To book room reservation requests, enter rooming lists and update accurate information in the system
- To manage group reservations, constant communication with event planner and balancing inventory
- To supervise Reservation Services
- To maintains a clean and organized work area
- All reservation modifications are updated on the property management system immediately and accurately in case of any changes.
- To co-ordinate with Sales Department, Front Desk or others department
- To recommend property facilities and assist guest with information and special requested
- To operate the Reservations Department in case of the Reservations Manager on absent
- Other duties and responsibilities as assigned by Reservation Manager
Quyền lợi được hưởng
Yêu cầu công việc
- Bachelor Degree in Hospitality, Hotel Management
- Minimum of 2 years of relevant experience in the hotel industry
- Strong working knowledge of Microsoft Outlook, Microsoft Office, Opera
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Good presentation and influencing skills
- Good communication skills
- Good problem handling skills
- Good Time management
Yêu cầu hồ sơ
- To apply for a job in hotel or to send CV through email.
Nộp hồ sơ ứng tuyển
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Số 9 Cát Linh, phường Quốc Tử Giám, quận Đống Đa, Hà Nội, Vietnam-
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Grand Mercure Hanoi offers 5-star experience and immerses you in the authentic Vietnamese culture with a sense of contemporary chic. From business to leisure, with family, friends or colleagues, our guests are able to experience and participate in our first-class services and well-design facilities. The story of Hanoi will be discover through our exquisite dining experiences, rooftop sky bar and stunning glass-walled rooftop swimming pool and many more. At Grand Mercure Hanoi, we want our guests to perceive us through our sincere, proud and charming as well as connecting to the value of Vietnamese culture. Số 9 Cát Linh, Phường Quốc Tử Giám, Quận Đống Đa, Hà Nội
Quy mô: 
Số 9 Cát Linh, phường Quốc Tử Giám, quận Đống Đa, Hà Nội, Vietnam
Thông tin liên hệ
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