Sport and Activity Instructor

Create and promote a fun and relaxing atmosphere for guests. Provide information to guests about available recreation facilities and activitiesHe should maintain personalized service for the guests and also liaisons with the all other departments.

Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

Duties and responsibilities

Perform/ behave as per IHG Winning Ways to other colleagues (within your department and toward other departments)

Trains and help colleagues on the jobs

Following up with the assignment from Supervisor.

Participate all training assigned by supervisor including English training and job skills training

Attend the training programs

Follow all the Activities manuals with the: Sequence of Service, SOPs, Opening and Closing Check Lists, Side Duties

Perform Services behaviours in daily operation basic towards the guests

Sharing guest feedback to the supervisor

Handle guest’s requests, or escalate to higher levels and/or relate departments when need it

Drive buggy safely after being certified and be responsible for protecting this asset in good conditions

Ensure the Guest Love target are met

Feasibility on the operation during the peak hours

To promote a helpful and professional image to the client and give full co-operation to any prospective customer requiring assistance with a prompt, caring and helpful attitude.

What I need from you

Be responsible in keeping our property safe and secure

Be responsible in protecting the environment such as the trees, the sea, and the special species

Understand IHG Brand Standard related to your department

Recommended changes to these standards

Co-ordinate special projects as required, such as…

Rotate the roles (cross training) within department when required

Welcome and escort each guests to their desired location

Always offer the complementary amenities upon guest arrival

Always keep the Sunbed organized and cleaned

Observe activity in the recreational facility and respond appropriately when needed.

Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager.

Ensure an adequate supply of towels and water are available to guest

Ensure that proper pool testing has taken place prior to guests using the facility

Ensure all guests have registered into the facility

Always lean and maintain recreational equipment and supplies

Report accidents, injuries, and unsafe work conditions to manager

Ensure uniform and personal appearance is clean and professional

Maintain confidentiality of proprietary information

Protect company assets

Develop and maintain positive working relationships with others

Role model in pro-active hospitality skills including guest service skills.

Communication of hotel philosophy and internal / external hotel representation.

Take personal responsibility for meeting and exceeding guests needs

Communicate effectively to ensure service excellence at all times

Ensure requests are followed through to the guests satisfaction

Display a sense of determination when solving problems

Create moments of emotional value for the guest.

Look for creative service delivery

Perform any other duties which may be assigned by the management from time to time.

• 100% salary & service charge in 2 months of probation
• Mandatory insurances in accordance with Vietnamese Law
• Accidental insurance 24/24
• Annual leave from 14 days, 2 days off per week
• Provided uniform, duty meal and transportation
• Shared accommodation (applied for non Danang residents)
• HealthCare insurances for loyalty team members
• IHG brand standard training
• Other benefits as per the company/ IHG policies

Qualifications and requirements

Required Skills 

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Able to speak, read and write English

• Motivator and self-starter

• Displays initiative

• Commitment to professional values

• Customer / people oriented

• Creative / open minded

Qualifications 

• High School

Experience

• 1 year experience preferably in a hotel of similar size and complexity and including supervisory experience or training.