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Nhân viên đặt phòng (Reservation)
- Hạn nộp: 20/04/2025
- Mức lương: 5 - 8 triệu
Nộp hồ sơ ứng tuyển Thông tin cơ bản
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Khách sạn/ Khu căn hộ
Tiền sảnh
Nhân viên
27/03/2025 10:29
Mô tả công việc
- Make a daily report & monthly report to FOM & DOS (based on DOS request)
- Processes reservations by mail, telephone or reservation systems.
- Processes reservations from the Sales department: OTA,TA & Corp.
- Knows the type of rooms available as well as their location and layout.
- Knows the selling status, rates, and benefits of all packages plans.
- Knows the credit policy of the hotel and how to code each reservation.
- Creates and maintains reservation records by date of arrival and alphabetical listing.
- Prepares confirmation letters.
- Communicates reservation information to the front desk.
- Processes cancellations and modifications and promptly relays this information to the front desk.
- Understands the hotel's policy on guaranteed reservations and no-shows.
- Arrange transportation service when needed.
- Processes advance deposits on reservations.
- Tracks future room availabilities on the basis of reservations.
- Helps develop room revenue and occupancy forecasts.
- Prepares expected arrival list for front office use.
- Assists in preregistration activities when appropriate.
- Monitors advances deposit requirements.
- Handles daily correspondence.
- Responds to inquiries and makes reservations as needed.
- Makes sure that files are kept up to date.
- Maintains a clean and neat appearance and work area at all times.
- Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
- Getting information about areas of interest in order to target more clients in particular seasons.
- Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
- Configuring rates on the hotels property management system.
- To be aware of all front office procedures and assist with reception duties when required.
- Willing to undertake any reasonable request made by management in any other areas of the hotel.
Quyền lợi được hưởng
- Competitive salary, commensurate with ability and experience.
- Full insurance coverage in accordance with the law (Social Insurance, Unemployment Insurance).
- Other benefits in accordance with current laws.
- Periodic salary reviews and annual promotion consideration based on performance and contributions.
- Dynamic, professional, and friendly working environment.
Yêu cầu công việc
- College or University degree in economics (preferably in sales and marketing related to the hotel industry).
- Proficient in spoken English.
- Previous experience in positions such as receptionist, reservations, etc., at hotels.
- Ability to handle situations, good communication, and customer persuasion skills.
- Proficient in using office computer software.
- Familiarity with hotel management software systems.
- Appearance/Demeanor: Presentable appearance.
- Ability to receive information and solve problems effectively with customers.
- Proficient in listening, writing, and speaking English (equivalent to level C), with preference given to those with an additional foreign language.
- Professional, friendly, and polite style with customers.
- Good communication skills.
- Ability to work independently.
- Careful and meticulous in work.
Yêu cầu hồ sơ
- Phone/Zalo: 0866 149 409 (Office hours)
- Address: 11A Thi Sach, Ben Nghe Ward, District 1, Ho Chi Minh City
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Quy mô: 500 - 999 - 36-38 Thái Văn Lung, Bến Nghé, District 1, Ho Chi Minh City, Vietnam
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Thoughtful Our brand speaks with care and consideration. We understand that every guest has unique needs and expectations. We aim to anticipate these needs, and provide thoughtful solutions and recommendations throughout our communications. Kinship We believe in fostering a sense of connection and Xem thêm...belonging. Our brand's tone of voice should reflect warmth, friendliness, and a genuine desire to build relationships with our guests. We aim to create an environment where everyone feels like part of our extended family. Playful We embrace a playful spirit that adds joy and spontaneity to our guests' experiences. Our tone should be light-hearted, infused with humor and positivity, while maintaining professionalism and respect for individual preferences. Explorative We encourage curiosity and a thirst for exploration. Our communication should inspire and excite, inviting guests to venture into new experiences. Bold We embrace a spirit of innovation, pushing boundaries, and thinking outside the box. We strive to be forward-thinking and assertive in our communications, while remaining respectful and inclusive. Trendy We aspire to be at the forefront of style and trends. Our communication style should be contemporary, reflecting a modern aesthetic that appeals to our target audience. WELCOME TO OUR TEAM-KIN HOTEL
Quy mô: 500 - 999 
36-38 Thái Văn Lung, Bến Nghé, District 1, Ho Chi Minh City, Vietnam
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