Nhân viên chăm sóc khách hàng (Guest Relations Officer)

• Welcomes greets and escorts all arriving guests, when possible, to their located rooms wherein a personalized check-in is to be facilitated.

• Assist in facilitating a fast, smooth and pleasant check-out.

• Preview VIP’ next day arrivals, ensuring that those with special requests and those accorded special status by hotel are highlighted to Management and necessary related functions are actions.

• Prepare and check all VIP key card holders, room, registration card,...

• Keeps a visible and active presence in the Lobby asking all guests and visitors if they require assistance.

• Familiar with the hotel’s policies and procedures, product, service, rates, special events, city and local information and promote such whenever possible.

• Aware and familiar with measures and procedures to follow during emergency situations.

• Co-ordinate with Housekeeping department and the reception to ensure that rooms assigned to VIP guests are in order.

• Be totally familiar with room amenities, layout, rate structure, outlets (e.g. promotions, banquets, functions, parties,...)

• Assist in promoting and upselling the hotel’s products and services.

• Ensures that all repeat guests are accorded personalized service recognized and welcomed.

• Handles guest’s complaints or requests and liaises with the department concerned to ensure immediate follow-up.

• Check the guest birthday list daily for preparation and dispatching of birthday cards and cakes to guests.

• General understanding of the Front Office and Housekeeping operations in regards to guest accommodation.

• Be responsible for keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

• Perform any other duties which the management may assign from time to time.

• Social Insurance, Health Insurance and Unemployment Insurance.
  
• 24/24 Accident Insurance
• Bonus on Public Holidays
• Duty meal.
• Free uniform distribution and laundry.
• Free parking area for employees.
• Monthly service charge and periodic health check.
• Professional and friendly working environment.
• Training and development program.

• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent.
• At least 1 year experience in front office/ guest services operations/ customer service.
• Fluent communication in English, both verbal and written.
• Proficient in the use of Microsoft Office and Front Office Systems.
• Hardworking, eager to learn and proactive in work.

- ID Card (Original)