Reservations Agent

• The person in charge of the room reservation is centered on customer service and needs to communicate smoothly with customers and to convince customers. One must be able to communicate with a positive attitude with our customers over the phone and be able to treat our customers with care and efficiency. Multitasking that can perform multiple tasks at the same time and ability to solve problems promptly are required.
• Provide accurate and friendly booking services to create customer satisfaction
• Coordinate tasks and manage relevant data accurately for efficient scheduling service operations
• Effectively respond by the rules to reservation related inquireds such as calls, emails, and fax.
• Enter and modify the data related to the reservation, and create VIP and other booking documents
• Build daily morning and afternoon reports, cumulatively calculate and confirm monthly commission data

* Professional and friendly working environment

* Competitive benefit package

- 2 days off/ week, 12 annual leaves/ year

- 24h accidental insurance, health care insurance for self and dependents

- Uniform + staff meals + shuttle bus are provided

• • Required Skills & Knowledge

- Understanding of hotels and hotel products(Room, F&B, etc.) industry

- Knowledge of hotel rooms and meeting related services

- Knowledge and ability to use computers to analyze and manage budgets

- Understanding the operating skill and booking sales process of hotel reservation management system

- Understanding of hotels and hotel products(Room, F&B, etc.) industry- Good writing skills

• Qualifications & Experiences

- 2-year college degree, bachelor degree preferred

- Previous work experience with hotel booking preferred

- Basic communication in English and other foreign languages preferred

- Confidentiality of sales planning and strategy is essential