Resort Host/Hotel Receptionist (Nhân viên Lễ tân/Tiền sảnh)
- Hạn nộp: 30/07/2024
- Mức lương: 8 - 12 triệu
Thông tin cơ bản
5
Huyện Vân Đồn - Quảng Ninh
Làm theo ca
Tiền sảnh
Nhân viên
21/07/2024 06:47
Mô tả công việc
1. To provide guest recognition at all times by interaction with guest on a continual an complete basis.
2. To do your utmost to ensure optimum guest comfort and satisfaction.
3. To never say “ no “ to a guest and going out of your way to satisfy a guest request even if the item or service is unavailable.
4. To know all in house guest names and villa numbers and be able to recognize guest by sight. To use guests first name as form off address.
5. To record all guest complaints, guest comments, compliments, damage or loss of guest property, and other relevant information in the Resort Host Log Book.
6. To report all guest complaints, compliments and suggestions immediately to Management.
7. To be fully coversant in all Opera computer Front Office operation.
8. To use Opera guest history as a tool to become fully conversant with returning guests likes and dislike, previous experiences, preferred activities, children’s names, F&B preferences. Etc.
9. To obtain selective guest history information from our in house guest and input important information into the Opear guest profile.
10. To attend the daily morning or afternoon Front Office briefing at beginning of your shift.
11. To attend the monthly Resort Host meeting with the Front Office Manager.
12. To be fully conversant with all aspects of Banyan Tree Resort and our facilities.
13. To be fully conversant with geographical, cultural, and historical aspects of Lang Co and Central Vietnam region, as well as be up to date on all tourist attractions, tours, beaches, shopping, and restaurants on Lang Co and Central Vietnam region
14. To have a sound working knowledge of the hotel’s daily and future functions and activities – luncheons, dinners, cocktail parties, meeting, etc.
15. To man the reception desk, which is the control center for Resort Hosts, and ensuring the reception desk is always is clean and organized condition.
16. To use the reception as an information desk for our guests and being able to book in-house tours and restaurant reservation for guests, following the correct procedures.
17. To book all Banyan Tree activities for guests, such as golf, tennis, spa treatments, recreational equipments, etc following the established reservations procedures.
18. To arrange activity partners for guests, including yourself or another Resort Host if you have time available.
19. To handle all guest inquiries.
20. To answer the telephone promptly and clearly in a friendly and courteous manner.
21. To ensure that there exists an up to date and extensive selection of booklets, guides, maps and brochures for our guests.
22. To have the responsibility to make decision and handle minor guest problems on your own, reporting back your solutions to the Front Office Manager daily.
23. To confirm flight booking and reservations for in house guests.
24. To sell in house facilities and other Banyan Tree destination.
25. To place a courtesy call to check in guest, within 30 minutes of check in inquiring of guest is comfortable and to offer any assistance required. Calls to be noted in Resort Host Log Book.
26. To greet departing guests, assisting them with flight check in and ensuring all luggage is handled in a satisfactory manner.
27. To greet arriving guests and VIP guests at the hotel lobby, making sure correct luggage is transferred to correct Banyan Buggy.
28. To escort guest in the Banyan Buggy on their way to check in at their villa, pointing out spots of interest in route.
29. To check in guests at their villa, taking care of all details and pointing out villa facilities.
30. To check all VIP and guest blocked villas before arrival to ensure the set up and cleanliness is to our standard.
31. To meet with guests after check in to describe the resort facilities, put together their activity schedule, and give your utmost assistance.
32. To constantly be in contact with in house guests during their stay by visting them in restaurants, and throughout the out.
33. To always be visible and accommodating for all of our guest needs.
34. To observe the conduct and appearance of associates during the overnight shift.
35. When necessary, to investigate all guest and associate accidents and report the circumstances to Management.
36. To inspect the hotel’s main entrance, corridor, and public areas on a daily basis and report finding in Resort Host Log Book.
37. To have a complete list of emergency telephone numbers and list of hotel’s emergency team at the Resort Host desk.
38. To be aware and respond to all hotel emergency situations, ensuring the safety of guests, associates and yourself by following the hotel’s policy and procedures for handling emergencies and remaining calm and being in control of the situation.
39. To maintain good working relationship with all departments.
40. To complete any additional tasks assigned by the Front Office Manager.
Quyền lợi được hưởng
2. 22 standard working days per month.
3. Additional of Service Charge bonus & others attractive allowances.
4. Free-provided accommodation with full- equipped and modern facilities according to Banyan Group standards (Electric water heater, AC, TV, internet, cable TV).
5. Contribution of social insurance, health insurance and unemployment insurance based on total salary (from probation period).
6. Free-provided Bao Viet health and accident insurance.
7. 12 to 14 days annual leave.
8. Free training courses from basic to advance by Banyan Group Academy.
9. Young and dynamic working environment.
10. Positive career development opportunities.
11. Other attractive bonus policies for encouragement and motivation
Yêu cầu công việc
- Good communication in English.
Yêu cầu hồ sơ
1. Email address: recruitment-quanlan[a còng]angsana.com (please specify your name and applied position in the tittle of email)
2. Tel: 0904.163.444 (Mr. Sơn)
3. Apply directly via hoteljob.vn
Please noted that only short-listed candidates would be contacted for interview invitation.
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Quy mô:
Thôn Sơn Hào, xã Quan Lạn, huyện Vân đồn, Tỉnh Quảng Ninh, Việt Nam
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Angsana Quan Lan is the first-of-its-kind premium resort on an outlying island of Vietnam's first-recognized World Natural Heritage Site, Ha Long Bay since 1994. The resort with 157 rooms and 40 beach villas offers hsigh-class services such as an all-day restaurant, 3 bars, an outdoor lagoon-style swimming pool, an indoor thermal sky pool and Angsana Spa & Onsen, etc. All of that makes us suitable for the needs of all customer segments visiting Ha Long at any time of the year. We are looking for local candidates. Please join our pre-opening team and enjoy the great career journey with Angsana Quan Lan! --- Khu nghỉ dưỡng Angsana Quan Lạn là khu nghỉ dưỡng hải đảo đẳng cấp quốc tế đầu tiên và duy nhất tại Quan Lạn thuộc quần thể Vịnh Hạ Long – được UNESCO công nhận là Di Sản Thiên Nhiên Thế Giới từ năm 1994. Khu nghỉ dưỡng với quy mô 157 phòng và 40 căn biệt thự biển mang đến các dịch vụ cao cấp như nhà hàng phục vụ cả ngày, 3 quầy bar, hồ bơi ngoài trời, hồ bơi nước ấm trong nhà và Angsana Spa & Onsen, phù hợp với nhu cầu của tất cả các phân khúc khách hàng đến với Hạ Long tại mọi thời điểm trong năm. Chúng tôi đang tìm đội ngũ ứng viên người bản địa. Hãy tham gia đội ngũ Tiền khai trương và cùng thưởng thức hành trình sự nghiệp tuyệt vời cùng đội Angsana Quan Lạn!
Thông tin liên hệ
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Mr. Son - Director of Human Resources
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