At Your Service Agent/Nhân viên tổng đài - Danang Marriott Resort & Spa
- Hạn nộp: 30/04/2025
- Mức lương: Thỏa thuận
Thông tin cơ bản
Mô tả công việc
- POSITION SUMMARY
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Quyền lợi được hưởng
- 12 Annual Leave per Year
- 2 off day/ week
- Service charge
- Learning and Development opportunities
Yêu cầu công việc
- Fluent English communication
- Experience at the same position
- Experience in Hospitality is a plus
Yêu cầu hồ sơ
Nộp hồ sơ ứng tuyển
Lưu ý: Bạn nên Tạo hồ sơ trực tuyến để Nhà tuyển dụng chủ động liên hệ tới bạn

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Quy mô:
23 Trường Sa, phường Hòa Hải, quận Ngũ Hành Sơn, thành phố Đà Nẵng, Vietnam
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https://www.marriott.com/en-us/hotels/dadnn
MARRIOTT DANANG RESORT & SPA, NON NUOC BEACH VILLAS, 23 Truong Sa, Hoa Hai, Ngu Hanh Son, Danang For world-class service and sophistication, few hotels compare to Danang Marriott Resort & Spa, Non Nuoc Beach Villas. Our resort in Danang, Vietnam, is surrounded by verdant gardens and pristine white sand. Take in the shoreline of Hoa Hai Ward at the foot of Ngu Hanh Son, or The Marble Mountains. We are 20 minutes from Hoi An, a famous UNESCO World Heritage Site, as well as Danang International Airport (DAD). We empower our guests not only with our fantastic location but with thoughtful amenities. Reserve a massage at Quan Spa or workout on professional Fitness Center® equipment. Rejuvenate in the outdoor infinity pool or recharge with International cuisine at nearby Beach House, which overlooks the ocean. Flashes of brilliance are found everywhere, from our custom wedding packages for bridal parties to our garden or ocean-view villas. Book a two- to four-bedroom villa and delight in a private plunge pool and sun deck. Elevate your travels at Danang Marriott Resort & Spa, Non Nuoc Beach Villas. DANANG MARRIOTT RESORT & SPA, 07 Truong Sa, Hoa Hai, Ngu Hanh Son, Danang Nestled on Non Nuoc Beach, close to downtown Danang, the retreat is anticipated to feature 200 rooms and suites, 39 villas with a modern, residential design, and locally-inspired accents, catering to providing guests with enriching experiences alongside its signature spaces and heartfelt service. Design plan call for 5 different food and beverage outlets, 8 event spaces, an infinity pool, a spa, kid club, tennis court and a wealth of water sports, including a dive center.
Thông tin liên hệ
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Human Resource Department - Human Resource Manager
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