Customer Experience Lead

Dreamplex is Vietnam’s leading flexible workplace experience provider. We design and deliver people-centric work experiences that help fast-growing companies attract and retain talent and help employees have the best day at work possible. We do this by reimagining every element of the work experience; from welcoming lounges to the hospitality-level care from our team, and from vibrant common spaces to the events and activities that we run in them multiple times a week.

This unique experience is catching on, and that’s why we’re now looking for a Customer Experience Lead to join our diverse and vibrant team.

Customer Experience Lead

Ho Chi Minh City, Vietnam

Full-time

Summary of Responsibilities

Do you get inspired by seeing people around you succeed, and do you care about providing the right environment, opportunities, and experience for them to do so? As our Customer Experience Lead, you will be doing just that, by internalising what it means to be an “A Better Day at Work”

• Being the face of Dreamplex comes with some exciting tasks, such as:
• Creating a fun, inspiring, and welcoming environment for our members and guests.
• Engaging the community, assisting in bringing people together, and creating a sense of belonging.
• Coordinating and executing engaging events and gatherings.
• Providing a “Customer Obsessed” level of service.
• Thinking outside the box to make huge fans out of our customers.
• Coordinating with other departments including sales, marketing, accounting, HR, and IT, for various projects.
• Managing and monitoring daily operations, inventory, and cash handling.
• Managing customer’s needs and billing via coworking management software.
• Flexibility to work across all locations, at varying time schedules.
• Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair, and well-maintained.
• Implement and ensure system recovery procedures are carried out once staff receive a special request or complaints from the guests.

What’s in it for you

• The freedom to bring your unique vision to life.
• Working with an inspired team is creating the future of work in Vietnam.
• Positively impacting thousands of people by giving them a better day at work.
• Opportunity to grow, develop, and lead as we grow as a team and company.
• Working where and when you want - 5 locations across HCMC and Hanoi to call home.
• Access to 2 or more social events, workshops, or training per week.
• A competitive salary, transportation, phone, and meal allowances, and private health insurance.

What you need

• 2 years+ experience in Hospitality and guest relations or retail and customer service experience.
• Genuine care for people and want to provide the best experience.
• Easygoing, bubbly, and open with communication.
• Ability to think on your feet, critically, and creatively.
• Equal ability to work autonomously and on a team.
• Good time management, priority-setting, and deadline achievement.