Loss Prevention Manager

1. Managing Security Operations

• Assists in the development and implementation of emergency procedures.

• Recommends follow-up action for security breaches.

• Conducts investigation of all losses of property assets and refers to proper management for disposition.

• Deploys security staff to effectively monitor and protect property assets.

• Complies with all Corporate Security safety and security management guidelines and procedures.

• Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.

• Conducts periodic patrols of entire property and parking areas.

• Recognizes success across areas of responsibility.

• Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.

• Implements action plans to monitor and control risk.

• Keeps abreast of local criminal activity as it may impact property.

• Maintains required reports and documentation regarding patrols of property and parking areas.

• Inspects all security equipment and ensures it is fully functioning.

• Provides means for obtaining necessary medical attention on a timely basis.

• Conducts hourly employee performance appraisals according to Standard Operating Procedures.

• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

• Completes disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

• Maintains first aid and CPR certifications required for Security officers.

• Implements local authority requirement for security and safety.

2. Leading Security Teams

• Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to security officers.

• Celebrates successes by publicly recognizing the contributions of team members.

• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

• Serves as a role model to demonstrate appropriate behaviors.

3. Providing and Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Meets quality standards and customer expectations on a daily basis.

• Provides services that are above and beyond for customer satisfaction and retention.

4. Conducting Human Resources Activities

• Assists in minimizing cost of accident claims through aggressive claims management.

• Brings issues to the attention of Human Resources as necessary.

• Strives to improve service performance.

• Administers property policies fairly and consistently.

5. Additional Responsibilities

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Develops and maintains a working relationship with local law enforcement authorities.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Provides guidance in setting health and safety policies and standards.

• Coordinates with Event Sales for VIP escort and media control for large events.

• Competitive salary and bonus
  
• 14-16 days full paid leave a year
• Annual health check
• 24/24 Personal Accident Insurance
• Insurance as per labor law
• 02 duty meals and uniform including laundry
• Professional working environment
• Long term career opportunity and internal opportunities in 19 properties in Vietnam
• Other benefits for associate from Marriott International

• 3 years experience in the security/loss prevention or related professional area
  
• 1 year experience in the security/loss prevention assistant/manager.