Director of Spa & Wellness - Giám đốc Spa & Wellness

1. Basic Functions:

Get and keep guests involved in the spa programme. 

Offer a full, varied, innovative spa programme including instruction, recreational educational self-improvement items, and excursions. 

Coordinate the efforts of and provide direction to all managers and staff involved in providing programming to ensure proper scheduling, promotion, pricing, and execution. 

Make a difference.

2. Duties and Responsibilities:

 Being hospitable with guests.

 Handling and resolving all customer issues and concerns diplomatically.

 Industry-leading, innovative programmes; Ensure that standards for quality, content and variety are met.

 Supervising, training and developing staffs.

 Staying up-to-date with the spa and Massage industry trends.

 Checking over the grooming of all therapists.

 Refreshing / Developing treatments when guest comments are suitable.

 Checking and answering all emails by guest bookings on the internet.

 Guiding business decisions by staying on top of the spa industry trends.

 Maintaining a strong menu of services with both exceptional artistic and aesthetic value.

 Ensuring the spa is always staged for maximum buyer impact.

 Developing the spa’s Marketing Strategy and ensuring a consistent image is being portrayed.

 Developing and maintaining gracious and efficient front desk procedures.

 Maintaining and updating all necessary internal and external signage.

 Being aware of other departments’ promotions and sell them.

 Attending and participating in required staff and management meetings and training seminars.

 Quality control and oversight of all internal marketing and promotional materials.

 Promoting spa specials, as well as ongoing services and products.

 Striving to create loyal customers and ongoing clients; encourage clients to book continuing and future appointments.

 Striving to build a referral business.

 Ensuring that the emergency set and the Medic First Aid box are always available and always up-to-date.

 Following and enforcing all safety policies applicable to the spa.

• Working with an expat environment;
• Competitive salary package;
• Accident Insurance;
• 12 - 18 days of Annual Leave depends on level;
• Uniform Laundry by the Company;
• Daily meals, Office Check, privileges of using Hotel services,..;
• Other attractive benefits,....;

 At least Bachelor degree in any field or bachelor degrees in resort/spa management or related degrees

 5 years working experience in as Spa Manager/Director

 Management Principles, excellent public speaking skills and good people development skills

 Strong inter-personality and leadership skills

 Proficiency in English and computer literate

Please submit your CV to career.frdn "at'' fusionhotelgroup.com