Executive Assistant Manager (S&M background)

Participates in the development of business strategies for the Hotel which are aligned with Radisson’s overall mission, vision, values and strategies

 Participates in the development and execution of the Hotel’s business and sales strategies

 Develops and implements strategies sales that support achievement of the Hotel’s goals

 Participates in the development of the annual marketing, sales and yield management plans and strategies

 Monitors status regularly and adjusts strategies as appropriate

 Develops the annual budget in conjunction with the Executive Committee

Maximises profitability and revenue by directing the operation of Rooms Division

 Operates rooms division in accordance with the Brand Standards of Operations

 Develops and implements operating procedures and standards that support employees in their effort to deliver Yes I Can! service and teamwork

 Analyses business results on a regular basis and takes actions to improve results as appropriate

 Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost effective basis

 Sets objectives for each Department within the Rooms Division and supervises the Department Manager

 Implements the approved budget; monitors revenues and costs on a daily basis and takes corrective action when necessary

 Controls costs by adhering to Standards of Operations for forecasting, budgeting, scheduling, payroll control and other expense management systems

Develops and implements strategies and practices which support employee engagement

 Recruits and selects qualified candidates

 Provides employees with the orientation and training needed to understand expectations and perform job responsibilities

 Communicates performance expectations and provides employees with on-going feedback

 Provides employees with coaching and counselling as needed to achieve performance objectives

 Works in conjunction with the Human Resources Department to ensure that all HR initiatives, both at regional and hotel level are implemented and adhered to in a pro-active and professional manner

Achieves goal for RevPar by developing and implementing yield management strategies to increase occupancy and average rate

 Assures the maximisation of total room occupancy by supervising the accurate listing of all future reservations

 Assists in the development of the annual Business and Marketing Plan by developing strategies to increase targeted market rooms revenue index

 Sets goals, develops strategies, evaluates results and adjusts strategies as required

 Maximises average rate by directing the yield and revenue management for the Hotel. Monitors mix of transient and group business and implements strategies to achieve greatest room dollar sales on a daily, weekly, monthly and annual basis

 Achieves contribution to revenue goals by working with the World-wide Reservations Centre to maximise utilisation of those tools

 Approves any adjustments done at Front Desk to ensure efficient and effect control

Achieves customer satisfaction and room revenue goals by supervising operations

 Prepares reports as requested to develop a more informative database for applicable decision making

 Maintains statistics on rooms and reservations, customer arrivals and departures, average occupancy rates and related information

 Prepares follow up and/or forecasts to aid in management decisions

 Ensures that the Front Desk is staffed appropriately by utilising business forecasts to schedule employees

 Controls open and closed dates, availability and condition of rooms

 Maintains room security by providing effective key control and participates in matters relating to customer room security

 Provides controls over rates; implements approved rate changes

 Monitors advanced deposit procedures

 Responds to positive and negative comments expressed in comment cards and develops strategies to improve comment card results

Develops and implements strategies to achieve goals for Willingness to Return, Customer Complaints per Thousand and the Customer Comment Index

 Oversees the operation of the Rooms Division Department by setting the objectives for each area and supervising the Department Head

 Achieves customer service goals by monitoring the service produced and developing and implementing strategies to achieve desired service levels

 Increases efficiency of operations by analysing procedures and practices and implementing alternative strategies as required

 Develops the Rooms budget by reviewing Department Head recommendations and trends, preparing budget package and presenting the completed budget to the General Manager for approval

 Implements the approved budget; monitors revenues and costs on a daily basis and takes corrective action when necessary

 Control costs by adhering to the Standards of Operating for forecasting, budgeting, scheduling, payroll control and other Expense Management Systems

In conjunction with the Financial Controller;

 Prepares the operating budget

 Recommends any items to be included in the capital budget

 Ensures adherence with the approved budget

 Monitors actual versus budgeted expenses and takes corrective action where required

 Reviews daily PM/PX accounts to ensure full and prompt check-out and collection

 Review Night Audit and daily banking processes to ensure efficient, accurate and timely reporting

 Review of general ledger expenditure account allocation

 Informs Financial Controller of all circumstances which may highlight unusual results

 Makes appropriate recommendations to ensure smooth flow of financial transactions

 Achieves customer service goals while containing costs by overseeing the operation of the Front Office, Housekeeping and Engineering

In conjunction with the Executive Housekeeper

 Ensures that public areas of the Hotel are cleaned and maintained to brand standards

 Guest rooms are cleaned in a timely, efficient manner to brand standards

 Back of house areas are maintained to brand standards

 Ensures Housekeeping Department operates within budgeted parameters

In conjunction with the Chief Engineer

 Ensures that property presentation is maintained to brand standards

 Hotel equipment and plant is maintained

 Ensures Occupational Health and Safety and Public Liability regulations are complied with

 Ensure that the maintenance team operate within required safety parameters

 Ensure maintenance issues are addressed in a timely, efficient, competent, cost effective and professional manner

 Ensure Maintenance Department operate within budgeted parameters

Meets and exceeds the expectations of the employees by utilising leadership skills and motivation techniques in order to maximise employee productivity and satisfaction of direct reports

 Determines and communicates standards of performance to employees. Evaluates employee performance on a regular basis and recommends salary increases as appropriate

 Develops employees to maximise potential

Maintains safe and secure environment for customers and employees

 Ensures that all employees follow safety rules and procedures

 Takes corrective action where required to improve safety of work areas

 Adheres to the requirements of the Occupational Health and Safety Act

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

 Communicates and reinforces the vision for Yes I Can! service to employees

 Ensures that employees provide Yes I Can! genuine hospitality and teamwork on an ongoing basis

 Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

 Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services

 Provides employees with the tools, training and environment they need to deliver Yes I Can! service and teamwork

Adheres to hotel policies and procedures:

 Keeps the General Manager promptly and fully informed of all problems or unusual matters of significance.

 Communicates effectively with guests, co-workers and the General Manager.

 Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

 Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.

 At all times projects a favourable image of the Hotel to the public.

 Assists in the development of the Hotel business plan and ensures the department has an overall understanding of its goals and objectives.

Be entitled to welfare policies in accordance with state and company regulations

Opportunities for training and development in an international hospitality environment

 Minimum of five years work experience in hotel management at similar recruited position. 

 Bachelor’s degree preferred

 Experience managing to brand standards

 Experience managing owner relationships

 Able to resolve conflicts guests, supervisor and employee

 Able to collaborate effectively with other hotel employees and managers to ensure teamwork

 Knowledge or hotel operations including: preparation of business plans, budget forecasting, quality assurance program, hospitality law, and long-range planning

 May be required to work on week-ends, holidays, beyond office hours

 May be required to work at different location than Cam Ranh

 May be required to work Duty Manager shifts

CV and application letter