Front Office/ Concierge Supervisor

• Maintain the highest level of safety, security and hospitality to our Residence owners. 
• Schedule, supervise and reinforce the job specific protocols as outlines in the Ritz-Carlton Standard Operating Procedure Manual.
• Respond to Residence owners’ requests for information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. 
• Respond to special requests from Residence owners with unique needs and follow up to promote satisfaction. 
• Gather, summarize, and provide information to Residence Owners’ about vendors, surrounding area amenities, special events and activities. 
• Answer, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Valet, Engineering, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with owners’ reservation services (HRS). 
• Assist with scheduling of the elevator for move-in/out for Residence owners/tenants. 
• Assist with Bell/valet services for owners when requesting for their vehicles. Perform Lobby ambassador tasks. Review shift logs/daily and maintain that all Residence owners are logged in systems.
• Serve as a departmental role model or mentor; follow up to confirm employee compliance with company standards and policies and external regulations. 
• Assist management in scheduling, training, evaluating, motivating and coaching employees. 
• Report accidents, injuries, Residence owners’ incidents and unsafe work conditions to manager; and complete safety training and certifications. 
• Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. 
• Welcome and acknowledge all Residence owners according to company standards, anticipate and address Residence owners’ needs, assist individuals with disabilities, and thank Residence owners with genuine appreciation. 
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. 
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. 
• Comply with quality assurance expectations and standards. 
• Stand, sit, or walk for an extended period of time or for an entire work shift. 
• Adhere to the highest standards of The Ritz-Carlton service excellence. 
• Perform other reasonable job duties as requested.

• Become a member of our Ladies and Gentlemen at the first legendary The Ritz-Carlton property in Vietnam
• Become a member of the leading global hotel company Marriott International
• Training and development courses from Marriott International
• Career development opportunities at all properties in the company
• Competitive attractive salary and remuneration
• Meal allowances
• Contribution to mandatory insurance based on 100% of salary, starting from the probation period
• 2 OFF days/ weeks; Annual leave and Paid leave on special occasions
• Gifts on special occasions
• Associate Discount Program on rooms and food at over 30 brands of Marriott International worldwide
• Associate Engagement Activities throughout the year
• Other benefits as per the company’s policy

Qualification

• Relevant Diploma or Bachelor's degree

• 3 years experience in concierge guest services, front desk, or related professional areas and/or 1 year experience in a supervisory role

• Owning a valid car driver's license is advantageous.

• Resume