Duty Manager

Purpose of Job / Job Summary for Duty Manager

As a Duty Manager you are responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements.

Key Responsibilities / Duties for Assistant Sales Manager

• Keep track of monthly, quarterly and yearly target.

• Work with management to assess and improve processes and policies.

• Monitor and report on revenue and cash flow.

• Monitor and prepare weekly, monthly report to General Manager

• Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc.

• Assists in scheduling staff according to labor standards and forecasts occupancy; assigns daily work tasks to employees; and monitors labor costs to stay within departmental budget.

• Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.

• Up-sell rooms where possible to maximize hotel revenue.

• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank.

• Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established

• Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions.

• Promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction.

• Training employees based on SOPs and experiences to meet company / brand standards and achieve customer satisfaction.

• Propose additional training materials to General Manager based on daily operations to ensure smooth running and to achieve customer satisfaction.

• Complete opening and closing shift duties and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

• Respond appropriately to guest complaints/requests. Make appropriate service recovery gestures in accordance with established guidelines.

• Promote teamwork and quality service through daily communication and coordination with other departments.

• Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.)

- Qualifications: Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration or related majors

- Experience: Have at least 2 years of experience in a similar position at hotels of the same level.

- Specific skills / abilities: Communication, interpersonal, negotiation, presentation and organizational skills. A positive attitude and excellent communication skills, ability to remain calm whilst under pressure

- Personal qualities: Overall and detail oriented