Guest Service Agent

Purpose of Job / Job Summary:

Represents the hotel to the guest throughout all stages of the guest's stay. Determinate's a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.

Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel

Key Responsibilities / Duties:

• Register guests and assigns rooms. Accommodates special requests whenever possible.

• Assists in pre-registration and blocking of rooms for reservations.

• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.

• Understands room status and room status tracking.

• Knows room locations, types of rooms available, and room rates.

• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

• Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.

• Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.

• Process guest check-outs.

• Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,

• Uses proper telephone etiquette.

• Advise guest of any messages, mail, faxes, etc. received for them.

• Attends department meetings.

• Reports any unusual occurrences or requests Supervisor/ Manager.

• Knows all safety and emergency procedures, Is aware of accident prevention policies.

• Maintains the cleanliness and neatness of the front desk area.

- Competitive salary with monthly performance bonus & incentive

- Uniform provided and free parking

- 12 annual leave/ year, 100% SI, HI & UI on actual salary

- International working environment.

- Year end bonus

- Qualifications: vocational school graduation preferably in hotel management

- Experience: more than 01 year of experience

- Specific skills / abilities: Interpersonal skills, communication skill, problem solving, fluent English

- Personal qualities: Overall and detail oriented