Guest Relation Officer (Japanese speaking)

• To implement and maintain membership program
• Proactively seek feedback on guest satisfaction and resolve problems
• To handle guest complaints, inquiries, and comments, log them and initiate appropriate action and follow up
• Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
• Respond to guests needs and anticipate their unstated ones
• Expect and react promptly to guests’ requirements and inquires
• Actively listen and resolve guests’ complaints
• Oversee and coordinate all arrivals and departures of VIP guests
• Prepare requisition and distribution of amenities on a timely basis
• Coordinate with Front Office Team to check the departure list for the following day – contact VIP guests to arrange airport transfers, if necessary
• Examine activities logbook, assign tasks appropriately and implement control schedule daily
• To conduct inspections of the public areas of the main lobby and library ensuring a high standard of cleanliness and maintenance and initiating appropriate action where necessary

_Insurance contribution based on 100% of basic salary.

_13-month bonus.

_Sustainable career development environment.

• Ideally with a relevant degree in Hospitality or Tourism Management
• Work experience as a Guest Relation Officer preferably with experience in 4* or 5* hotels
• Good at English and Japanese in both written and communication skills
• Positive attitude and mindset of hospitality
• Customer service skills, creative and well organized

• Tiếng Anh + Tiếng Nhật