Guest Relation Officer / Nhân viên đón tiếp

JOB SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

• Days off/week: 2 days
• Competitive package| 13th salary month
• Full salary & service charge, social insurance during probation
• Medical Insurance Plan upon the hotel policy: Social insurance, health insurance and unemployment insurance
• National and international training courses
• Opportunity to develop career

High school diploma/G.E.D. equivalent

Korean Language Proficiency

Problem Solving

Decision-Making

Computer Skills

Learning