Reservation Agent

• Familiar with hotel product knowledge and activities.

• Maximize room sales and revenue for the hotel, prioritizing up-selling.

• Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct.

• Check arrival guests or groups of 3-5 daily, making sure the guest information, requirements and price information is correct.

• Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.

• Always maintain a sales attitude, not losing any sales opportunity in the hotel.

• Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries.

• Make sure all commissions are correct and followed-up on promptly.

• Make sure all reject business is filed with the reasons.

• Ensure that all correspondence has been filed accordingly, with correct and updated information.

• Comply to the hotel credit policy and make sure all forecast revenues are met.

• Comply with set rooms supply and price control.

• Maintain and update guests’ information and sales data by reservation procedures.

• Maintain high level guest service standards.

• Ensure all information input is correct.

• Keep close attention to team members’ requirements, including attention to every team member’s workload and duties, to fulfil operation needs.

• Maintain clean and tidy work areas at all times.

• Comply with all company policies relating to reservations.

• Comply with all systems and procedures as laid down by the hotel.

• Prioritize the quality of reservations.

• Strictly follow brand standards.

• Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.

• Carry out any other reasonable duties and responsibilities as assigned.

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

  Mức lương cạnh tranh

- Fully paid insurance regimes: social insurance, health insurance, unemployment insurance, health insurance
  Được đóng đầy đủ các chế độ bảo hiểm: bảo hiểm xã hội, bảo hiểm y tế, bảo hiểm thất nghiệp, bảo hiểm y tế

- Get job-related professional training, opportunities for advancement.
  Được đào tạo chuyên môn liên quan đến công việc, có cơ hội thăng tiến

- Professional and classy working environment.
  Môi trường làm việc chuyên nghiệp và đẳng cấp.

o 3-4 years of related experience

o Knowledge of departmental and hotel operations

o Knowledge of computers and training techniques

o Good communication skills, fluent in Vietnamese

o Ability to read, write, and speak English language to communicate effectively

o Ability to exercise judgment in evaluating situations and in making sound decisions

o Knowledge of various computer programs, such as Word and Excel

o Creative and innovative approach to problem solving

o Methodical and well organized

o Excellent leadership, interpersonal and communication skills

o Strong organizational, planning and analytic skills

o Excellent attention to details

o A passion for delivering exceptional levels of Guest service

o Positive attitude

o Excellent grooming standards

o Ability to work with ownership as well within a team

o Flexible, reliable, accountable and resilient

o A passion for being on a winning team

o Strong work ethic

o Ability to work under pressure