Assistant Sales Manager cum Front Office Team Leader

- Purpose of Job / Job Summary for Assistant Sales Manager

- As a Assistant Sales manager you are responsible to develope strategic action plans for hotels to drive measurable, incremental sales revenue.

- Identify areas of opportunity in performance and recommend tools and sales training to optimize performance of sales team. Additionally work with individual hotel teams to identify skill development areas and properly deploy sales and marketing resources.

Key Responsibilities / Duties for Assistant Sales Manager

• Responsible for TA, OTA, Corporate Sales for the hotel.

• Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals.

• Update action plans and financial objectives quarterly.

• Identify new markets and business opportunities and increase sales.

• Implements all sales action plans related to market areas as outlined in the marketing plan.

• Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients.

• Able to provide quick and timely responses, immediate communication to the properties, develop professional long term business relationships.

• Provide the highest quality of service to the customer at all times.

• Participates in sales calls with members of sales team to acquire new business Executes and supports the operational aspects of business booked (e.g. generating proposal, Corporate Rate Application letter, writing contract, customer correspondence).

• Able to support hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience

• Work closely with General Manager to ensure proposed rate negotiations meet the financial needs of the hotels.

• Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.

• Assess additional training needs based on data gathered and interaction with sales team from property visits.

• Attending all department and hotel meetings as necessary.

• Targeting key accounts potential for the company.

• Builds and strengthens relationships with existing and new customers to enable future bookings.

• Develops relationships within community to strengthen and expand customer base for sales opportunities.

• Manages and develops relationships with key internal and external stakeholders.

• Acquiring and developing new business accounts and preparing sales proposals for clients.

• Closely following up on all business leads within a 24 hour response time line to clients.

• As a Team Leader you will be a role model, sharing your expertise and continually inspiring the front office team.

- Qualifications: Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration.

- Experience: 05 – 10 years

- Specific skills / abilities: Communication, interpersonal, negotiation, presentation and organizational skills. A positive attitude and excellent communication skills, ability to remain calm whilst under pressure

- Personal qualities: Overall and detail oriented