Guest Relations Officer - Nhân viên quan hệ khách hàng

• Shows guests up to their rooms and explain the facilities the hotel provides.
• Offer to do their flight reconfirmation, changes or new bookings. Provides assistance with guest luggage if and when needed.
• Promotes the hotel products and offers to make reservations for them.
• Make all guests “Feel welcome” upon arrival. When needed assists FO with presentation of welcome drink and amenities.
• Meets and escorts arriving VIPs and bids farewell upon their departure.
• Provides guest service and comply if possible with every guest’s requests.
• Checks and ensures that all room/suites assigned for VIPs are in order and the respective amenities; GM welcome card; GM welcome letter are placed in the room/suites before the guest arrival.
• Be knowledgeable of the hotel promotions, daily events to make sure always correct and professional answers were provide to hotel guest according to the VIP Guest levels ordered the fruits baskets and other amenities, and according to the cancellation/ room change/ no show report update the amenities ordered, rational science to control costs.
• Must be able to provide guests with any information pertaining to functions, tours, ticketing arrangements, general information on flights, bus, ferry and train schedules, special happenings in town and activities of the hotel in particular. Full attention must be given at all times.
• Meets all VIP guests upon arrival during working shift

• Local and international training course
• 05 working days | 02 days-off per week
• Staff duty meal & uniform are provided by Hotel
• Allowance for Night shift
• Free motorbike parking
• Annual health check
• Associate special discount for hotel rooms and F&B services at International Accor properties

• Basic English communication skill
• Team-oriented, Hard-working, Well-organized

Apply through Hotel job