Sales Manager (Government Segment)

1. Building Successful Relationships

• Work collaboratively with off-hotel sales channels to ensure sales efforts are coordinated, complementary and not duplicative.

• Build and strengthen relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

• Develop relationships within community to strengthen and expand customer base for sales opportunities.

2. Managing Sales Activities

• Participate in sales calls with members of sales team to acquire new business and/or close on business.

• Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

• Perform any other duties assigned by Director of Sales and Manager to maximize room revenue.

3. Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

• Identify new business to achieve personal and location revenue goals.

• Understand the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

• Close the best opportunities for the location based on market conditions and location needs.

• Gain understanding of the location's primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution.

4. Providing Exceptional Customer Service

• Support the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

• Service our customers in order to grow share of the account.

• Execute and support the company's customer service standards.

• Provide excellent customer service consistent with the daily service basics of the company.

• Set a positive example for guest relations.

• Interact with guests to obtain feedback on product quality and service levels.

- 2 months of probation with full salary & service charge.

- Team building activities.

- Annual Summer Outing/Health checkup

- Accident insurance 24/24

- Uniform, Laundry service is provided by Hotel

- Delicious and nutritious meal at Hotel's Staff Cafeteria

- International working environment and friendly teammates.

- Other benefits according to Company's policy.

1. At least two years’ experience as an Assistant Sales Manager in high volume luxury hotels and resorts or equivalent.

2. Bachelor’s degree in Sales & Marketing, Marketing or Hotel Management or any related discipline, Master’s degree preferred.

3. Proven experience with developing sales goals and objectives.

4. Good command of English and Vietnamese.

5. Proven ability to drive the sales process from plan to close.

6. Strong business sense and industry expertise.

7. Willingness to work evenings and weekends; willingness to travel.