Trợ Lý Trưởng Bộ Phận Lễ Tân- Assistant Front Office Manager

2. Provides guidance and assistance to Front Office supervisory staff helping them in the execution of their responsibilities and helping them to set their own goals and objectives.

3. Oversees the service standards in all Front Office areas ensuring that they conform to the requisite standards and meet or exceed customer expectations.

4. Assists in the preparation of duty rosters, vacation planning and scheduling and public holiday scheduling.

5. Assists in the preparation of the hotel’s annual budget, and helps to maximise the yield of the hotel and control departmental expenses.

7. Assists in the maintenance of efficient administration preparing and submitting reports on time as directed.

8. Assists in the selection, training and evaluation of subordinate employees.

9. Coaches, counsels, disciplines and develops subordinate employees.

10. Acts as a liaison between the Front Office Manager and Front Office Supervisory staff appraising him/ her of the situation and updating him/ her on issues of importance.

Attractive income level

Providing accommodation during employment at the hotel

Insurance covering over 100% of income, additional accident insurance for employees.

Other benefits according to Banyan Tree Group standards.

• Conversant with relevant emergency procedures

• Knowledge of relevant rules & regulations.

• Knowledge of company, hotel and its environment

• Knowledge of relevant guest satisfaction standards.

• Good English language skills

• Strong organisational skills

• Ability to lead, motivate and develop a team of individuals

• Knowledge of Front Office computer systems and personal computer

Curriculum Vitae (CV)

Work Experience Description

Health Examination Certificate

2 Passport-sized Photos (2x4)