Điều phối phòng/ Room Controller

Job Description

Responsible for acknowledging, navigating and completing guest requests using our internal communication system, as well as the balancing of systems Opera and Marsha. Handling administrative duties in a smooth and timely manner - Allocating Rooms for ALL arrivals based on Preferences, VIP Status, Internal and External Request.

Assign guest rooms according to guest requests and preferences wherever possible

Communicate and coordinate between Housekeeping, Front Officeand Engineering to ensure all guests have appropriate rooms assigned in a timely manner

Coordinate the pre-registration/check-in of arriving groups

Assign rooms in order to maximize rooms revenue on a daily basis

Be a role model within the department, assisting the team to perform their role when required

Have a flexible approach to your job

Support the Front Office with the daily operation where necessary, including processing check-in, check-out, answering the telephone and handling guest complaints

Benefits

Attractive remuneration packages

Competitive salary | 13th salary month

05 working days | 02 days off per week

Uniforms and nutritious meals in shifts are provided by the Hotel | Free parking for motorbikes and cars

Discounted rates apply when using services at properties

Participating in ultimate phenomenal activities for employees

National and international training courses

Periodic health check | Accident insurance 24/7

Opportunity to grow career at the most luxurious 5-star hotel group in the world

Requirement

Previous experience working within a Reservations or Front Desk preferred. Basic Marsha knowledge essential.

Strong Communication skills (verbal, listening, writing)

Innovative

Pro-active and reliable

Able to work alone and within a team

For interested applicant, please send your potential CV with subject: [FO] - [Room Controller] - [Full name] to hoteljob.vn

For further information, please contact Human Resources Department: 0917 993 715 (Ms. Chi)