Giám sát Điều phối phòng / Room Controller

Job Description

• Responsible for acknowledging, navigating and completing guest requests using our internal communication system, as well as the balancing of systems Opera and Marsha. 
• Handling administrative duties in a smooth and timely manner
• Allocating Rooms for ALL arrivals based on Preferences, VIP Status, Internal and External Request.
• Assign guest rooms according to guest requests and preferences wherever possible
• Communicate and coordinate between Housekeeping, Front Office & Engineering to ensure all guests have appropriate rooms assigned in a timely manner
• Coordinate the pre-registration/check-in of arriving groups
• Assign rooms in order to maximize rooms revenue on a daily basis
• Support the Front Office with the daily operation where necessary, including processing check-in, check-out, answering the telephone and handling guest complaints

Benefits

• Attractive remuneration packages
• Competitive salary 
• 05 working days | 02 days off per week
• Uniforms and nutritious meals in shifts are provided by the Hotel | Free parking for motorbikes and cars
• Discounted rates apply when using services at properties
• Participating in ultimate phenomenal activities for employees
• National and international training courses
• Periodic health check | Accident insurance 24/7
• Opportunity to grow career at the most luxurious 5-star hotel group in the world

Requirement

• Previous experience working within a Reservations or Front Desk preferred. Basic Marsha knowledge essential.
• Strong Communication skills (verbal, listening, writing)

For interested applicant, please send your potential CV with subject: [FO] - [Room Controller] - [Full name] to hoteljob.vn

For further information, please contact Human Resources Department: 0917 993 715 (Ms. Chi)