{Pullman Hai Phong}Duty Manager / Quản Lý Trực Ca

- Provides functional assistance and direction to all departments.

- Cooperates, coordinates and communicates with other hotel departments as required.

- Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel

- Responds to guest needs and resolves related problems

- Supervises and directs Reception & Bell team personnel.

- Supports and assists Front Office personnel and all departments at peak periods.

- Ensures VIPs  guests receive special attention

- Inspects front of house and back of house regularly for cleanliness and tidiness.

- Assists Guest Relations in greeting, rooming, and sending off VIP guests.

- Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

- Conducts shift briefings to ensure hotel activities and operational requirements are known

- Provides input for Front Office meetings.

- Promotes inter-hotel sales and in-house facilities.

- Checks billing instructions and monitors guest credit

- Analyses and approves discounts and rebates.

- Analyses the rate variance report to ensure rooms revenue control

- Takes action with the Property Management Systems (OPERA) in emergency situation.

- Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book

- Report daily activities in logbook

- Ensures front line staff complies with FIT marketing techniques and maximize sales

- Fully conversant with all hotel emergency procedures

- When on night shift, performs duties per the Night Managers duties

- Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats

- Assists department manager to ensure departmental Risk Management Calendar actions are up to date as per monthly calendar schedule.

- Good writing skills

- Proficient in the use of Microsoft Office and OPERA

- Problem solving and organizational abilities

- Bachelor's Degree or Diploma in Hotel Administration, Hotel Management or equivalent

- 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.