Guest Service Agent (ibis Saigon South)

MAIN RESPONSIBILITIES

• Ensure professionalism and accuracy with information and billing during guests’ arrival and departure.

• Achieve an accurate and logical work sequence.

• Follow procedures for cash and security at Front Desk.

• Ensure reservations have correct tariffs and up-selling techniques.

• Ensure messages are accurate and passed on promptly.

• Provide business corner services as required, with correct charges posted to guests.

• Positively respond to all queries (both internal and external), redirect to departments as required.

• Maintain a positive selling approach to optimize yield in both occupancy and rates.

• Providing wake up call to guest and ensure these received.

CUSTOMER SERVICE

• Provide efficient, friendly and professional service to all guests.

• Understand and strictly follow up Department targets

• Work together with trust so that colleagues and management meet the goals of the department/hotel.

• Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.

• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the hotel/company.

• Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.

• Employee welfare card provides discounted rates at Accor Hotels worldwide.
• Develop your talents through Academy Accor's learning programs.
• Basic salary + Service Charge + Allowance
• Social insurance: Full basic salary (also in probation time)
• Health Insurance: Bao Viet + PTI
• Meal Allowance + Uniform + Free parking
• Bonus: Birthday; Holidays; 13++,...

• Diploma in Tourism/ Hospitality Management.
• Having 6 months experiences in relevant position
• Proficiency in English language.
• Proficient in MS Excel, Word, & PowerPoint.
• Working time: 5 days/week and 9 hours/day