Customer Service Assistant

• Taking care of VIP customers to ensure customer satisfaction when using VIP Lounge
• Providing and supporting information for VIP customers at VIP Lounge, ensuring the best conditions at VIP Lounge

• Develop ideas to enhance customer’s satisfaction
• Giving proposal on the solution to prevent issues or complaints
• Research & making strategy to enhance the service quality for normal customers and VIP customers.

• Training Service mind for Lotte Shopping mall Staffs.
• Training Coaching kills & Brand staffs management skills for Sales Management Team.
• Training Service skills for Lotte Mall Front Office staffs.

4. Front Office Management

• Managing and training Front Office Staff
• Daily checking duties: Hygiene, displayed products and other related service duty on-site
• Customer contact point for VIP Lounge, Service Lounge, Information Desk, POP, customer’s facilities.
• Support events, promotion as being required

• Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
• Training & development: Personal development course, professional personal training course, solf skill training course...
• 15 paid-leave annually; Social, Health, Unemployment insurance
• Health care scheme: PVI Health insurance; Annual health check
• Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
• Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities

• Bachelor degree, any majors, good looking appearance
• At least 2 year-experience in the relevant position; Having experiences in 5-stars Hotel, Shopping Mall, Airways is an advantages
• Good verbal and written communication in English and Vietnamese
• Be careful & accurate, have good team-work and communication skills
• Can work under high pressure and self-motivation
• Must be available to work in shift, 5 days/weeks (Shift 1: 8:30 - 5:30; Shift 2: 14:00 - 22:00)

• Resume