Guest Service Agent (Nhân Viên Lễ Tân)

- Secure payment; activate/reissue room keys.

- Ensure rates match market codes, document exceptions. Verify/adjust billing for guests.

- Communicate to appropriate staff when guests are waiting for an available room.

- Coordinate with Housekeeping to track room status and guest concerns.

- Run and check daily reports, contingency lists, and credit card authorization reports.

- Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.

- Arrange transportation for guests/visitors.

- Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.

- Notify Loss Prevention/Security of any reports of theft.

- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and - professional; maintain confidentiality of proprietary information; protect company assets.

- Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

- Speak using clear and professional language; answer telephones using appropriate etiquette.

- Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards.

- Perform other reasonable job duties as requested by Supervisors.

• Competitive salary

• Insurance as labor law (apply from starting date)

• Heath Care Insurance (24/7)

• 12 - 14 Annual Leaves

• Working hours: 8 hours/ day, 2 days off per week

• Relocation, home leave ticket, repatriation allowances

• Accommodation, uniform, transportation, meals

• Service Charge

• Others benefits

• Previous experience in the Front Office is advantage.

• Proficient in the use of Microsoft Office and Front Office System.

• Fluent in English to meet business needs.

• Appreciate Hilton culture.

• Good character and ethics.

• Strictly obey the relevant laws and regulations, internal policies and implementations.

• Strong sense of principle, professional management ability, a good team player, excellent interpersonal skills, sense of decency, honest and reliable.

• Have a strong sense of responsibility and learning ability.

• Apply to via Hoteljob or jobs.hilton.com

• Tel: 0329 590 055