Receptionist/Guest Service Agent

• Understand the business processes and service standards of the Reception Department

• Carry out guest check-in and check-out procedures according to the hotel's procedures

• Store and maintain the integrity of customer information on the data system

• Provide information about the Hotel's products and services to customers

• When on night shift perform all required tasks including checking the Night Report, preparing the Morning Report, and all necessary forms for the guest's arrival

• Maintains exemplary standards of behavior, appearance/grooming, and attitude

• Handle payment process for customers

• Attends to guest’s complaints, inquiries, and requests; referee problems to Supervisor/Front Office Manager if he/she is unable to assist

• Take care of customers during their stay at the Hotel. Handle guest complaints in a timely manner and check processing quality, ensuring guests are most comfortable during their stay

• Coordinate and work effectively with all other departments in the Hotel

• Competitive salary & full-service charge in the probationary period

• Uniform, duty meal, locker, and laundered uniform provided by the Hotel

• Annual health check

• Birthday gifts and allowances on special events

• Summer outings and several team-building activities

• Special discount for F&B services

• Other benefits according to Hotel’s policy

Required Skills:

• Professional communication & good English skills

• Proficient in the use of Microsoft Office and Front Office System

• Enthusiastic, proactive and creative

Qualifications:

• Bachelor/Diploma Certificate in Hotel Administration, Hotel Management or equivalent

• Experience:

• Minimum 6 months experience in the same position

 Telephone: (For Recruitment only): 024.3205.2299 (ext:5602)