Guest Experience Manager - Quản lý trải nghiệm khách hàng

Name: Hoteljob.vn
Address: 17 Nguyen Phan Vinh, Cam An, Hoi An, Quang Nam, Viet Nam, Hoi An, 560000, VN
Telephone: 091 949 0330
Price range: VNĐ

Đã tuyển xong
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Huyện Phú Quốc - Kiên Giang

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch

Ngành nghề
Tiền sảnh

Vị trí
Trưởng ca/ Giám sát

Cập nhật
29/03/2025 15:43

Mô tả công việc

Manage the team and ensures that guest received special personalized service.
Greets all arrivals and says goodbye all departures – do first and last impression.
Assist for Check-in and check-out and escorts VIPs to room.
Encourage and motivate concierge colleagues
Taking care of various administrative tasks including information updating with the concierge team on new restaurants tours…
Formulating new procedures in pursuit of improved service
Control the team effectively.
Supervises and participates in all activities related to the process of rooming guest.
Ensure that all guests receive a warm and courteous welcome upon check-in.
Manage room assignment with concerned Reception sections and other Departments.
Promotes hotel facilities efficiently and train staff how to sell and serve properly.
Handle complaints with immediate action and thorough follow up and train staff how to solve.
Ensure that information is passed to every one accurate and clear.
Handles guest needs inquiries and requests promptly.
Make necessary arrangements for group check-in.
Provides input for departmental meetings.
Acts as sales person in order to maximize room revenue and MOD’s revenue (Minor Operated Department).
Identifies departmental training needs and conducts training.
Establishes and maintains effective employee relations.
Arrange the cars for airport pick up and transfer as requested and make sure that not waste of money and timing.
Check weekly report for long staying guests, establishes and maintains contact with guest as well as to check the next days of arrivals whether for any special treatments offered for VIPs, repeated guest, honeymooners, birthday guest...etc.
Complies with hotels health, safety and hygiene.
Performs related duties and special projects as assigned.
Well-groomed, neat and tidy at work.
Strictly comply the Hotel regulation and Employee Handbook.
Implement Department Head’s instruction and assignment.
Follow communication lines and report lines.
Maintain standards of service quality and performance standards.
Believe in teamwork, cooperate with colleagues.
Any additional tasks requested by his/ her HOD.

Quyền lợi được hưởng

VN labor law, company policy
Attractive salary based on experience and ability
Uniform, accommodation, and meals are provided
Professional & International working environment
Monthly service charge
Opportunity to grow up personally as well as the career path

Yêu cầu công việc

Minimum 1 year of experience in the same position.
Self-motivated/ dynamic, friendly, good interpersonal skills.
Task management, and great attention to detail.
Fluent in English (both speaking and writing).
Teamwork and can work under pressure.
Experience in Customer Service skills.
Good at public speaking.

Yêu cầu hồ sơ

CV via email hoặc nộp hồ sơ giấy tại cổng bảo vệ

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

Chính sách nhận xét

Môi trường làm việc5/10

Chế độ đãi ngộ5/10

Địa điểm làm việc5/10

Bình luận (5)
Đánh giá (5)

Đánh giá ẩn danh

Môi trường làm việc

Chế độ đãi ngộ

Địa điểm làm việc

Sắp xếp đánh giá:

Salinda Resort Phu Quoc Island

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Quy mô:
Cửa Lấp - Suối Mây, Suối Mây, Dương Tơ, Phú Quốc, Kiên Giang, Việt Nam
https://www.salindaresort.com
Salinda Resort Phú Quốc là khu nghỉ dưỡng đạt tiêu chuẩn 5 sao đầu tiên tại đảo ngọc Phú Quốc. Nằm ẩn mình bên bờ biển đẹp và thanh bình thuộc thị trấn Dương Đông, Salinda Resort Phú Quốc là một khu nghỉ dưỡng cao cấp được kiến tạo trên ý tưởng giao thoa giữa văn hóa bản địa và kiến trúc đương đại.