Lễ Tân Khách Sạn - Guest Service Agent (Novotel Living Saigon South)

MAIN RESPONSIBILITIES

• Ensure professionalism and accuracy with information and billing during guests’ arrival and departure.

• Achieve an accurate and logical work sequence.

• Follow procedures for cash and security at Front Desk.

• Ensure reservations have correct tariffs and up-selling techniques.

• Ensure messages are accurate and passed on promptly.

• Provide business corner services as required, with correct charges posted to guests.

• Positively respond to all queries (both internal and external), redirect to departments as required.

• Maintain a positive selling approach to optimize yield in both occupancy and rates.

• Providing wake up call to guest and ensure these received.

• Thẻ phúc lợi dành cho nhân viên cung cấp mức giá chiết khấu tại Accor Hotels trên toàn thế giới.
• Phát triển tài năng của bạn thông qua các chương trình học tập của Academy Accor.
• Phụ cấp ăn trưa, đồng phục, gửi xe miễn phí tại hầm gửi xe của khách sạn.
• Full salary (Ngay trong thời gian thử việc) + Service Charge + Allowance
• Đóng BHXH full lương (Ngay trong thời gian thử việc).

Knowledge and Experience

• Graduated University/College with major related to Hospitality

• Fresher or having 6 months experience

• Good reading, writing and oral proficiency in English language

• Ability to speak other languages and basic understanding of local languages will be an advantage

• Working knowledge of MS Excel and Word

Competencies

• Good communication and customer contact skills

• Service oriented with an eye for details

• Ability to work effectively and contribute in a team

• Self-motivated and energetic

• Must be well-presented and professionally groomed at all times