Customer Relationship Management Executive (Restaurant)

OBJECTIVES

• Oversees the client relationship team and ensures they nurture long-term relationships.

KEY RESPONSIBILITIES

• Support Marketing Manager to plan and lead MKT Calendar including MKT strategy and action plan, budget management
• Liaising with internal team to develop and coordination for marketing activities online & offline to be in line with the approved Marketing Calendar.
• Coordinating with stakeholders on execute all promotion communication including marketing database, email, sms, social and partners.
• Plan & manage PR/KOL activities for the group brands
• Coordinate to design, build and maintain our social media presence.
• Support MM to plan and implement all CRM program to deliver a highly efficient initiatives/campaigns across group brands to optimize value for both customer and brand in line with our customer propositions
• Coordinate with creative team to develop plans for POSM to be in line with Marketing Calendar & well implemented
• Proceed any administrative and paperwork requirement with the internal teams, clients and partners on marketing execution
• ...

• Salary package as performance & experience
• Career development opportunities with a dynamic team and a thriving company in F&B
• Employee benefits may be including but not limited such as: staff meal allowance, free parking lot, bonus in all holiday time, Tết bonus as yearly company policy, ...
• Full Social, Unemployment, Health Insurance according to Labor Law & 24/24 Personal Accident Insurance.
• Other allowances (birthday, wedding, baby welcome, hospitalization...) based on company policy.

• University Degree or equivalent Advanced Diploma in marketing, communications, business administration, or relevant field.
• Minimum 3 years of relevant work experience and minimum 1 year working in F&B industry is an advantage
  Demonstrable experience in formation of ongoing CRM strategies that enable the continuous and consistent testing, learning, and optimization in order to maximize consumers’ lifetime value.
• Experience in basic set-ups and development of corporate-level CRM programs and campaigns
• Experience working with multiple communication channels in consumer interactions

*** Working as CRM for 03 restaurant brands under same group:

1. Amigo Restaurant - 55 57 Nguyễn Huệ, Q. 1
2. Đức Bảo Gartenstadt Restaurant - 34 36 Đồng Khởi, Q. 1
3. Brodard Tea House Restaurant - 131 133 Đồng Khởi, Q. 1