Duty Manager/Trưởng ca trực lễ tân
- Hạn nộp: 30/04/2024
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Quận Nam Từ Liêm - Hà Nội
Làm theo ca
Khách sạn/ Khu căn hộ
Tiền sảnh
Trưởng ca/ Giám sát
29/04/2024 15:05
Mô tả công việc
Administration
• Assists in the preparation and updates of the Front Office Departmental Operations Manual.
• Ensures information on restaurants, hotel facilities and other miscellaneous are updated periodically.
• Submits all guest’s/associates incident reports.
• Reports and records “Lost and Found” items.
Customer Service
• Ensures that all Front Office associates deliver the brand promise and provide exceptional guest service at all times.
• Ensures that Front Office associates provide excellent service to internal customers as appropriate.
• Personally greets and checks-in VIP and Long Stay guests.
• Ensures that all Front Office employees are familiar with the hotel’s products and services, current promotions, policies and other important information
• Assists to implement consistent guest recognition programmes and maintains a relevant guest history database.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
• Spends time in Front Office areas to ensure that the area is managed well by the respective team and deliver the brand promise.
• Maintains positive guest and colleague interactions with good working relationships.
• Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
• Co-ordinates VIP movements with relevant Departments as advised.
Operation:
• Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times
• Ensures the strict control of room keys.
• Assists in securing external guest accommodation in overbooking situations
• Ensures that public areas are clean and up to standard.
• Liaises and organises with Housekeeping Department that the established cleaning schedules for VIP’s in - house and arrivals are strictly adhered to.
• Coordinates all Repair and Maintenance and reports maintenance job orders.
• Understands the sequence of duties related to Delegation visits. Accords protocol with Delegation visits.
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
• Ensures that Front Office associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
• Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Ensures that all guest details are entered correctly in accordance with the principles of clean data.
People Management
• Assists to ensure the punctuality and appearance of all Front Desk associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• Conducts regular check in conversations and annual Performance Development Discussions with associates and to support them in their professional development goals.
• Assist in the planning and implementation of effective training programmes for all Front Office associates in coordination with the Departmental Trainers.
• Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.
• Assist to develop the skills and effectiveness of all Front Office associates through the appropriate training, coaching, and/or mentoring.
• Assist to prepare and posts weekly work schedules, making sure that they reflect business needs and other key performance indicators.
• Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
• Ensures that associates have a complete understanding of and adhere to associate rules and regulations
• Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
Quyền lợi được hưởng
• Competitive remuneration package
• Delicious and nutritious meal at Hotel Associate restaurant.
• Uniform provided by Hotel..
• Food and Beverage discount at Hotel restaurant.
• Social Insurance, Health Insurance and Accident Insurance as per law
• Accident 24/7 Insurance
• Other benefits following Hotel policy & Vietnam labor law
Yêu cầu công việc
Required skills:
• Good communication skill, demonstrate ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the company.
• Demonstrate knowledge of hotel and tourism
• Proficient in the use of Opera system, Microsoft Office
• Problem solving, analytical, reasoning, motivating, organizational and training abilities.
• Good writing skills
Qualifications:
• University graduate with a degree in Business administration, Hotel Administration or related fields.
• At least 3 years of relevant experience or similar supervisory role in Front Office
Yêu cầu hồ sơ
- Send your CV via Hotel job
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- Quy mô:
- 36 Đường Lê Đức Thọ, Street, My Dinh 2, Nam Từ Liêm, Hanoi, Vietnam
Conveniently located in Hanoi’s fast-emerging business district and close to major sporting and convention sites, Crown Complex is a peaceful urban oasis where business travelers and leisure guests can enjoy seamless and relaxing experiences in its modern accommodation, elevated meeting spaces and dynamic culinary venues.
Thông tin liên hệ
- Human Resources Department - Assistant Human Resources Manager