Market Director of Revenue Management, Other Resorts Cluster - Based in HCMC

Managing Revenue Management Projects and Strategy

• Oversee the activities, responsibilities, and personal development of Revenue Managers.

• Assist Revenue Managers / Analysts with meeting property budget and revenue goals.

• Assist Revenue Managers / Analysts with development of strategic action plans for meeting individual and group MBOs.

• Provide input to enhance and develop tools for better and more efficient analysis.

• Proactively communicate with all properties about restrictions and strategy.

• Participate as needed with property conference calls.

• Ensures hotel strategies conform to brand philosophies and initiatives; ensures brand systems are used to manage inventory, demand, and pricing.

• Proactively develops and manages internal key stakeholder relationships.

• Provide targeted and timely communication of results, achievements, and challenges to the stakeholders.

• Provide critical input to revenue leaders for development of property and overall portfolio performance.

• Oversee the annual pricing process for transient, group and catering rooms, function space and audio-visual.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).

• Updates market knowledge and aligns strategies and approaches accordingly.

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

• Takes a predetermined strategy and drives the execution of that strategy.

• Attends meetings to plan, organize, prioritize, coordinate, and manage activities and solutions.

• Initiates, implements, and evaluates revenue tests.

• Collaborate with Sales and Finance Leaders to complete the annual budget process.

• Ensure revenue goals for Transient, Group, and Contract are established for one year beyond budget year.

• Evaluate historical crossover trends and set crossover goals in conjunction with Sales, Property Leadership, and the Area Team.

• Complete goal setting process through One Yield and/or appropriate goal setting tools.

• Support properties in the annual business planning process by providing Revenue Management related input.

Analyzing and Reporting Revenue Management Data

• Analyzes competitive sets, price positioning, seasonality, mix and displacement on a continuous basis.

• Conducts sales strategy analysis and refines as appropriate to increase market share for all properties.

• Assists hotels with pricing and provides input on business evaluation recommendations.

• Analyzes data to identify trends, future need periods and obstacles to achieving goals.

• Updates forecasts for designated timeframe

• Works with GM’s and Sales to assist in pricing analyses for all products in Market.

• Compiles information, analyzes and monitors actual sales against projected sales.

• Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

• Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Translates or explains what information means and how it can be used.

• Evaluates effectiveness of property participation in electronic sales channels.

• Assists with account diagnostics process and validates conclusions.

Managing and Conducting Human Resources Activities

• Provide career guidance for Revenue Managers

• Interviews and hires employees with the appropriate skills to meet the business needs of the units.

• Assist in the development of a departmental orientation program and implement the program for employees to receive the appropriate new hire training to successfully perform their job.

• Uses all available on the job training tools for employees.

• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.

• Conducts employee performance appraisals according to Standard Operating Procedures.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Solicits feedback and reviews employee satisfaction results to identify and address employee problems and concerns.

• Provides input and administers bonus and incentive programs, including Golden Circle.

Building Successful Relationships

• Develops and manages internal key stakeholder relationships.

• Provides targeted and timely communication of results, achievements and challenges to all stakeholders.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Serves as the liaison, when necessary, between property and regional/corporate systems support..

MANAGEMENT COMPETENCIES

Leadership

• Adaptability – Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment.

• Communication - Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action.

• Problem Solving and Decision Making - Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions.

• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.

• Driving for Results - Focuses and guides others in accomplishing work objectives.

• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals.

• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.

• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit.

• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Personal Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

• Business Acumen - Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

o Revenue Management - Knowledge of revenue management concepts, processes and strategies such as average daily rate, revenue per available room, sales cycles and trends, account management, pricing and inventory management. Skill in using a Yield Management system and interpreting pricing and inventory reports.

o Analysis - The ability to analyze and summarize detailed data to make inferences and recommendations. Included is the creation and maintenance of spreadsheets for storing data.

o Research - Skill in collecting information from a variety of sources relating to market data, historical cycles, travel and tourism trends, and real estate market dynamics. The ability to know when to seek addition information and where to look to find it.

o Inventory Management - The ability to manage rooms and function space restrictions and thresholds using systems or manually in order to maximize revenue/profit across all segments.

o Computer Skills - The willingness to learn and ability to use computer systems and software packages to input, access, modify, store, or output information or to execute programs and analyses. This includes the ability to enter and retrieve data from computer systems using a keyboard, mouse, or trackball.

o Economics and Finance - Knowledge of economic principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data.

o Sales and Marketing - Knowledge of sales and marketing concepts including principles and methods for showing, promoting and selling products or services as well as marketing strategies and tactics.

• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

o Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

o Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.

o Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.

o Writing - Communicates effectively in writing as appropriate for the needs of the audience.

• 24/24 personal accident insurance
  
• Professional training and working environment
• Long term career opportunity
• Competitive salary and benefits
• Private Health Insurance
• Free duty meals & parking

• Good command in English and Vietnamese
• Friendly, hardworking, willing to learn

• 2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 4 years’ experience in the revenue management, sales and marketing, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 3 years’ experience in the revenue management, sales and marketing, or related professional area.

• Please send your CV to us. We will be reviewing your qualifications and experience with available positions at the present time, and should your application be short-listed, we will then contact you for an interview.