Experience Supervisor (Recreation)| Giám sát bộ phận giải trí

• Check and clean all equipment used during any activity or recreational event.

• Prepare amenity as standard and ensure all ready before booked activity

• Check reservation and guest in-house counting and VIPs list

• Liaise with other departments to ensure that experience operations run smoothly and that bookings are taken correctly, adhered to, and billed correctly

• Conduct excursions and activities inside and outside of the resort in a safe and efficient manner that provides a high standard of service to the guest.

• Provide accurate information about available activities at the resort, gym usage, equipment usage rules and regulations.

• Present and introduce the activities compendium and or activity schedule to guests, suggesting suitable activities that provide for a personalized experience and answering questions regarding activities.

• Effectively communicate with guests – verbally and through body language - to respond to any additional requests and to determine when an activity has been completed.

• Communicate between, organizer, supervisor, guide, and confidant to all hosts within the team.

• Give exceptional service to go beyond the expectations of all guests.

• Take and receive comments and feedback, while at the same time be able to give clear, concise constructive feedback.

• Report any damage or excessive wear for proper replacement.

• At the end of the day ensure all equipment is checked and collected

• 100% salary in 2-month probation
• Social Insurance on 100% salary
• Annual Home leave ticket support
• Accommodation provided
• Uniforms and Laundry Service provided
• Relocation allowance to all positions provided
• 24/7 personal accident enrolled from starting date
• Duty Meals and Transportation provided
• 2,400,000 VND monthly allowance to certain levels provided
• Worldwide learning & Career Development with Six Senses & IHG

• Fluent in English; I understand that additional languages are preferred.

•  Experience in a similar role in luxury hotel brands with proven results.
•  Possess a Bachelor’s degree in Hotel Management, Business Administration, or related field.