Assistant Bar Manager | Phó Quản lý Quầy Pha chế

• Maintain complete knowledge of F&B offer and comply with all departmental policies/service procedures/standards.

• Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.

• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

• Inspect all aspects of the outlet environment ensuring compliance with standards of cleanliness and order and direct respective personnel to rectify deficiencies immediately.

• Inspect quality and amounts of garnishes, ensuring agreement to departmental standards.

• Anticipate guest's needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

• Resolve guest complaints, ensuring guest satisfaction.

• Ensure that transfer slips and spill sheets are filled out and distributed in accordance with departmental standards.

• Ensure that each liquor bottle ordered is backed up by an exchange of an empty bottle of same liquor.

• Responsibility for the creation of cocktail menus and Update menu changes on the Point of sale (POS) terminal.

• Update full beverage cost 2 times per year as per hotel policy form.

• Development and implementation of new international trends to set exceedingly expected standards within the industry.

• Implement and ensure the Company Health, Hygiene & Safety Policy is always met. Fill up daily our FoodDocs app and train associates.

• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

• Coordinate music tapes and entertainment, ensuring correct volume and appropriateness to clientèle.

• Establish par levels for supplies, liquor, beer, wine and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.

• Responsibility for all beverage purchases, inventories and stock levels within the operation.

• Regularly check storage areas for proper supplies, organization and cleanliness.

• Review sales and beverage costs for previous day; resolve discrepancies with Accounting. Track actual against budget.

• Conduct pre-shift meeting with staff and review all information pertinent to the day's business.

• Inspect grooming and attire of staff; rectify any deficiencies.

• Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.

• Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.

• Ensure that staff report to work as scheduled. Document any late or absent employees • [VN Translation]

• Print closing report and drop the cash with the front office department.

• Close the shift on the POS terminal.

• Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Ex: no broccoli, very spicy, no butter…

• Properly open and pour wine at the tableside

• Tally the credit card settlements for the day with the batch closing reports from EDC machine

• Adhere to grooming and appearance standards consistently

• Filling in for absent staff as needed

• Must have some familiarity with basic Vietnamese cooking knowledge.

• Communicates with the kitchen regarding any menu questions, the length of wait and product availability.

• Coordinates with the food runner, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.

• Assists service team with stocking and maintaining the restaurant par stock levels and side stations.

• Helps other areas of the restaurant such as answering telephones, completing financial transactions and service sequence when requested by FBM

• Works with fellow staffs and manager to ensure that the restaurant achieves its full potential.

- Attractive salary

- Professional and friendly working environment

- Competitive benefit package

- 2 days off/ week, 12 annual leaves/ year

- 24h accidental insurance

- Uniform + staff meals + accommodation (shared room) are provided for non-local candidate

Prerequisites:

Must be able to communicate in English (writing and speaking) and other languages are advantages. Broad understanding of tight stock management procedures and target orientated individual with the ability to work to set deadlines. Great attention to detail, talent in guest relations management and is motivated to go the extra mile.

Education:

Graduates hospitality degree and/or diploma in hotel or another related field.

Experience:

Previous experience in similar Job role or three to five years management experience in large up-scale hotel / restaurant. Experience in Hotel management software and Point of sale software.

Excellent oral communication skills required

Positive interpersonal skills required