Food & Beverage Captain | Trưởng nhóm ẩm thực

• Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation.

• Supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.

• Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis.

• Take food and beverage orders according to guest’s requirements and preferences.

• Deliver food & beverage services in accordance to departmental standards and procedures.

• Ensure that all food & beverage are served according to service standard.

• Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full.

• Try to remember individual patron’s names and their preferences to extend a personalized service.

• Apply necessary precautions with regards to Hotel food safety and hygiene standards (HACCP).

• Collect food and beverage supply requisition; ensure that the stock collected is as per requisition.

• Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management.

• Supervise and assist in assigned workstation’s activities and oversee the operation of outlet in the absence of the superior.

• Assist other outlets with their operations during peak times or when required.

• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features.

• Be well versed in Hotel fire & life safety/emergency procedures.

• Report for duty on time wearing clean and complete uniform at all times.

• Maintain a high standard of personal appearance and hygiene at all times.

• Employee benefit card offering discounted rates in Accor Hotels worldwide;
• Develop your talent through learning programs by Academy Accor;
• Opportunity to grow within your property and across the world;
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities;
• Year end bonus base on annual performance;
• Public holidays cash benefits (New Year, Lunar New Year, Liberation Day, International Labour Day, National Day, King Hung’s Death Anniversary);
• Annual leave (+ 11 public holidays mentioned above);
• Social insurance (8%), Health insurance (1.5%), Unemployment insurance (1%) paid by the employee during probation;
• 24/7 Personal Accident Insurance;
• Parking fee;
• 2 duty meals at Staff Canteen;
• Uniform covered by the Hotel;
• Carte Bienvenue;
• National under local contract (Vietnamese candidate only).

• At least 1 years experience at the same position
• Strong dealing, recommendation skills
• Problem solving skill, good interpersonal skill
• Enthusiastic, careful, team spirit
• Ability to glean information
• Good interpersonal skills, sense of hospitality and selling
• Familiar with Opera system

• Kindly send your CV via/ Gửi hồ sơ xin việc của bạn qua:
• Baohuyen.Nguyen(AT sign)Sofitel.com
• Yen.Tran(AT sign)Sofitel.com
• Or contact/ Hoặc liên lạc đến (028) - 3824 1555 (Ext: 7605) để biết thêm thông tin chi tiết