Reservation Agent

• To make sure that room allocation and rates are in accordance with the request and confirmation.

• To maintain good performance of reservation area.

• To carefully read the logbook and do the necessary follow up as required.

• To be fully knowledgeable of the Reservation Standard Service Procedure.

• Ensure that VIP, Corporate Guest, Loyalty Programs, Return Guest … are recognized properly and rooms are allocated as required.

• To update the reservations filing such as corporate rates, contract rates and special rates.

• Be thoroughly knowledgeable of all hotel facilities and Food & Beverage outlets and their time of operation.

• Following the required Telephone Courtesy

• To refer any guest complaint or misunderstanding to your supervisor and management and follow up all guest request and complaint and to establish preventive actions from future recurrence

• To respect all hotel property and to minimize wastage

• To maintain good working relationship other departments. Travel Agents and Corporate Contacts.

• Maximize using guest name

• To regularly check the groups block and release the space if not materialized to support Reservation Supervisor

• To be familiar with PMS, GDS, Channel manager … to support revenue in manage inventory.

- Competitive salary range

- Competitive benefit packages

Experience in a similar position at 5 star/ 4 star Hotel at lease 2 years

Ability to work in a computer based, multi-task environment.

Fluent English.

OTHER SKILL REQUIREMENTS

• Must be able to work independently with little supervision

• Must be familiar with all hotels procedures, regulations.

• Strong work ethic

• Ability to work under pressure

• Flexibility to work late shifts

• Methodical and well organized

• Excellent interpersonal and communication skills

• Strong organizational, planning and analytic skills

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