Reservation Agent

Main Scope and General Purpose of Job:

Process and handle guest reservations according to standard procedures and job instructions to achieve average room rate, maximize room occupancy, improve revenue of additional services, and satisfy highest demands of customers.

Direct Responsibilities:

• To make sure that room allocation and rates are in accordance with the request and confirmation.

• To maintain good performance of reservation area.

• To carefully read the logbook and do the necessary follow up as required.

• To be fully knowledgeable of the Reservation Standard Service Procedure.

• Ensure that VIP, Corporate Guest, Loyalty Programs, Return Guest … are recognized properly and rooms are allocated as required.

• To update the reservations filing such as corporate rates, contract rates and special rates.

• Be thoroughly knowledgeable of all hotel facilities and Food & Beverage outlets and their time of operation.

• Following the required Telephone Courtesy

• To refer any guest complaint or misunderstanding to your supervisor and management and follow up all guest request and complaint and to establish preventive actions from future recurrence

• To respect all hotel property and to minimize wastage

• To maintain good working relationship other departments. Travel Agents and Corporate Contacts.

• Maximize using guest name

• To regularly check the groups block and release the space if not materialized to support Reservation Manager

• To be familiar with PMS, GDS, Channel manager … to support revenue in manage inventory.

- International and professional working environment

Môi trường quốc tế chuyên nghiệp

- Competitive salary range

Mức lương cạnh tranh

- Competitive benefit packages

Quyền lợi cạnh tranh 

EXPERIENCE

Experience in a similar position at 5 star/ 4 star Hotel more than 3 year

Ability to work in a computer based, multi-task environment.

Fluently English.

OTHER SKILL REQUIREMENTS

• Must be able to work independently with little supervision

• Must be familiar with all hotels procedures, regulations.

• Strong work ethic

• Ability to work under pressure

• Flexibility to work late shifts

• Methodical and well organized

• Excellent interpersonal and communication skills

• Strong organizational, planning and analytic skills

- CV and Cover Letter to: phuong.vo  ihg.com