Restaurant Manager/ Quản Lý Nhà Hàng

Job Summary – (Role Summary)

• Manage the outlet operations of the hotel to ensure the achievement of established food and beverage quality and guest service quality standards and departmental revenue and profit goals.

• Adhere to regulations concerning FSMS/HACCP, health, safety, or other compliance requirements, as well as brand standards and policies and procedures.

Essential Duties and Responsibilities – (Key Activities of the role)

• Delivers Food and Beverage service of high standard and in accordance with departmental standards and procedures

• Develops departmental standards and procedures to promote salesmanship, beverage creativity and profit

• Communicates to his/her superior any difficulties, guest comments and other relevant information

• Delivers daily briefings and attends other Food and Beverage meetings as scheduled

• Delivers prepared training sessions in line with a departmental monthly calendar

• Prepares for service by ensuring the department’s:

o Grooming is impeccable and in accordance with personal presentation standards

o Equipment is clean

o Equipment is sorted and stored

o Glassware is polished

o Requirements for special occasions are ready

o Music is on

o Lighting is on

o Outlet is ready for service and guest comfort

• Carries out effective service by ensuring all staff are aware of their role in:

o Greeting and seating guests

o Explaining and up-selling daily beverage specials

o Processing food orders accurately

o Using trays and tray jacks effectively

o Quickly taking food and beverage orders

o Ensuring payment methods are handled accurately

o Ensuring working areas are cleaned and re-set quickly

o Ensuring the bar is clean

o Regularly cleaning ashtrays

o Conversing with Guests in relation to the food and beverage products

• Carries out effective beverage service by ensuring:

o Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations

o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine

o Promoting and selling cocktails to guests

o Making and presenting cocktails

o Coffee and tea is served hot and in accordance with standard

• Patron care standards are adhered to by ensuring:

o Guests are advised on alcoholic beverages

o The strengths of alcohol is advised and guests are advised as to their effect

o Compliance with legal provisions of local liquor codes

o Level of intoxication of guests is assessed and appropriate action taken

o Advise guest on the hotel’s policy of smoking

o Monitor factors which interfere with the total experience of the guest

• Cellar operations are carried out including:

o Correct use of refrigeration system

o Effective operation of the post-mix syrups bulk dispense system

o Operating the beer reticulation system

o Adhering to stock control procedures

• Takes appropriate action to resolve guest complaints

• Be responsible for requisition bar items according to bar stocks

• Ongoing training and coaching should be conducted to enhance the knowledge and skills of the staff.

• Completes spillage report and submit to Food and Beverage manager at the Conclusion of each shift

• Assists to promote the entertainment.

• Works with superior on manpower planning and management needs

• Works with superior in the preparation and management of the Department’s budget

• Motivates and drives team productivity at all times and offers assistant to other outlets where possible and as requested.

• Closely monitors outlet flow and proposes ideas to increase table turn over and overall outlet capability

• Conducts regular check on the cleanliness

• Reports all the default area and equipment and follow up to fix the area.

• Participating in Social insurance and Health insurance according to regulations. / Tham gia BHXH và BHYT theo quy định.
• Meal allowance / Phụ cấp cơm ca
• Standard working mode of Accor Corporation/ Chế độ làm việc theo tiêu chuẩn của tập đoàn Accor

Knowledge and Experience

• Additional certification(s) in Food & Beverage will be an advantage

• Good reading, writing and oral proficiency in English language

• Minimum 2 years of relevant experience in a similar capacity

• Good working knowledge of MS Excel, Word, & PowerPoint

• High degree of professionalism with sound human resources management and business acumen capabilities

Competencies

• Strong leadership, interpersonal and training skills

• Good communication and customer contact skills

• Service oriented with an eye for details

• Ability to work well in stressful & high-pressure situations

• A team player & builder

• A motivator & self-starter

• Well-presented and professionally groomed at all times

- Certificates/ Bằng cấp, chứng chỉ 

- Notaried ID Card/ Căn cước công dân photo công chứng

- CV/ Sơ yếu lý lịch

- Health check / Giấy khám sức khỏe

- Criminal Record / Xác nhận hạnh kiểm